Sales & Service Rep - St Matthews

Republic Bank•St. Matthews, KY

5d•Onsite

About The Position

The Sales & Service Representative provides efficient, professional, quality customer service by identifying and satisfying client needs, resolving service issues, and handling client transactions. The role also supports the Banking Center in achieving sales goals by recognizing opportunities to offer other Bank products and services and by developing client relationships. The position requires at least two years of customer service experience, basic computer skills, and fluency in English. Cash handling experience and fluency in Spanish are preferred. Applicants must be authorized to work for any U.S. employer; Republic Bank is unable to sponsor or take over sponsorship of an employment visa at this time. The work involves regular client-facing banking transactions, cash drawer balancing, account onboarding and monitoring, cross-selling, and compliance responsibilities. Reliable transportation and regular, predictable physical presence at the worksite are required. Travel between Republic Banking facilities may be required, including occasional out-of-town travel. Flexible scheduling may include some evenings, weekends, and overtime.

Requirements

At least 2 years of customer service experience.
Basic computer skills, including proficiency with Microsoft Office products and internet applications.
Fluency in English, including speaking, reading, writing, comprehension, and communication.
Excellent verbal communication skills.
Active listening skills to identify client opportunities for additional products and services.
Self-motivation and ability to work in a team environment.
Strong organization and multitasking skills.
Reliable transportation.
Regular and predictable physical presence at the worksite.
Authorization to work for any employer in the United States; visa sponsorship is unavailable.
Ability to meet the stated physical requirements, including occasionally lifting and/or moving 10 pounds.

Nice To Haves

Cash handling experience.
Fluency in Spanish, including speaking, reading, writing, comprehension, and communication.

Responsibilities

Process client transactions promptly and efficiently, including deposits; verify amounts, check endorsements, and enter deposits into the Horizon system.
Greet clients promptly and develop strong banking relationships with regular clients.
Deliver the Republic Experience to every client.
Balance the cash drawer daily according to Republic’s performance standards.
Identify opportunities to meet client needs through other Bank products; perform transaction overrides and make hold decisions.
Receive mortgage, consumer loan, and other payments; verify amounts due and enter payments into the Horizon system.
Take outgoing wire transfer requests; process cash advances, check cashing, and withdrawals; open and record night-drop deposits; balance the ATM; and research client-requested information while following banking-center security procedures.
Monitor new-account activity to ensure cross-sales are activated and onboarding is completed.
Follow the Bank’s new-client onboarding process and procedures.
Contact existing clients from calling lists to cross-sell products, expand relationships, and retain accounts.
Maintain knowledge of applicable compliance requirements, learn new regulations, and assist with implementation when required.
Model and encourage behaviors that support the Bank’s values and corporate culture, including trust, cooperation, accountability, and dedication.
Perform other duties and projects as assigned.
Stay current on developments, best practices, and statutory and regulatory changes.