Sales & Service Manager

Seaside Plumbing • Bishopville, MD

5d • Onsite

About The Position

At Seaside Plumbing, we are dedicated to providing exceptional service in the trades, focusing on human connection, technician development, and growth-oriented leadership. We are seeking a high-performance leader for our Service & Sales Manager role. This is not a passive management position; it requires accountability, coaching, and a focus on results. You will be responsible for the performance, development, and standards of your team, leading them to become elite in their field. We invest heavily in leadership development, coaching, and building strong, capable teams, offering a unique opportunity to not just manage, but to build, develop, and elevate a team.

Requirements

• Natural leadership ability
• Ability to hold people accountable
• Comfortable having tough conversations
• Care about both people and performance
• Take ownership and follow through consistently
• Desire to build and develop a high-performing team
• Willingness to lead at a high level and make a real impact

Nice To Haves

• Experience in the trades
• Experience in sales management
• Experience in customer service operations

Responsibilities

• Lead, coach, and develop a team of Service Technicians
• Set clear expectations and hold your team accountable to performance standards
• Conduct ride-alongs, 1:1s, and ongoing coaching
• Drive revenue through technician performance and execution
• Partner with dispatch and customer service to optimize operations
• Monitor KPIs and take action when performance is off track
• Support hiring, onboarding, and development of new technicians
• Step in to assist with technical challenges and closing sales when needed
• Ensure every customer receives a 5-star experience
• Address customer concerns and resolve issues professionally

Benefits

• Competitive pay
• 100% paid health, dental, and vision (for you AND your family)
• 401(k) with 4% match
• Profit sharing
• Paid time off and holidays
• NO emergency on-call
• Gym membership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed