Service Sales Manager

Rocky Mountain Equipment•Westlock, AB

4h•Onsite

About The Position

As a Service Sales Manager, you have the opportunity to manage a team environment that supports open communication. Safety is paramount at RME and bred within our culture. Staff in the service department look to you to provide mentorship, direction and accountability to be successful in their jobs while creating a culture of quality and performance. Their success is your success—your leadership is an integral part of the service department. In this customer facing role, you’ll be identifying and assessing customer needs to achieve an exceptional customer experience.

Requirements

Knowledge of technical aspects of agriculture and materials handling industries and equipment
Strong computer and typing skills including Excel, Word, PowerPoint, Outlook
Strong understanding of labor and bill out rates from service department, piece ranking reports, asset turnover and inventory control
Exceptional leadership and time management skills

Nice To Haves

Licensed AG/Red Seal Technician preferred
Experience with New Holland and Case IH agriculture equipment considered a strong asset

Responsibilities

Direct and delegate effectively to the service staff
Oversee all planning, administration and general management issues, including the day-to-day supervision of staff
Oversee work organized by team leaders and direct reports
Maintain a high level of integrity as signing authority for items such as internal work orders
Ensure bottom line profitability for Services
Work to develop solutions to departmental personnel turnover, including anticipatory needs
Ensure the health, safety, cleanliness and security of the work environment is maintained at the highest level
Identify and assess customer needs to achieve high satisfaction
Create a motivating team environment with a culture of open communication