Sales & Service Manager

Seaside Plumbing • Bishopville, MD

3d • Onsite

About The Position

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like. We believe: Service should feel human, not transactional. Technicians should be respected, trained, and developed—not just managed. Leadership should be present, accountable, and growth-focused. And a career in the trades can be something you’re proud of—not just something you do. We’ve built a company where people grow, customers trust us, and the bar is set high. This is a high-performance leadership role where accountability, coaching, and results matter. You are responsible for the performance, development, and standards of your team. We are where the best come to become elite—and you are responsible for leading them there.

Requirements

• Naturally lead and hold people accountable
• Comfortable having tough conversations
• Care about both people AND performance
• Take ownership and follow through consistently
• Want to build and develop a high-performing team

Nice To Haves

• Leadership development
• Coaching and performance systems
• Building strong, capable teams

Responsibilities

• Lead, coach, and develop a team of Service Technicians
• Set clear expectations and hold your team accountable to performance standards
• Conduct ride-alongs, 1:1s, and ongoing coaching
• Drive revenue through technician performance and execution
• Partner with dispatch and customer service to optimize operations
• Monitor KPIs and take action when performance is off track
• Support hiring, onboarding, and development of new technicians
• Step in to assist with technical challenges and closing sales when needed
• Ensure every customer receives a 5-star experience
• Address customer concerns and resolve issues professionally

Benefits

• Competitive pay
• 100% paid health, dental, and vision (for you AND your family)
• 401(k) with 4% match
• Profit sharing
• Paid time off and holidays
• NO emergency on-call
• Gym membership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed