Sales & Service Manager - Newbury Street

ALO • Boston, MA

1d • $65,000 - $79,000 • Onsite

About The Position

The Sales & Service Manager is a member of the store leadership team responsible for ALO’s business and guest experience strategy in the store. The role focuses on business targets, sales, guest experience, and developing talent in alignment with ALO’s guiding principles. Its primary goal is to ensure an exceptional in-store guest experience.

The manager leads sales and service execution, partners with the General Manager on store strategy and business performance, develops team members, and supports operational efficiency and organizational goals. The position is full-time and requires availability for opening, closing, and weekend shifts, as well as work from the week of Black Friday through the first week of January.

Requirements

• 3–5 years of retail or related industry leadership experience.
• Working knowledge of MS Office, including Word, Excel, and Outlook.
• Strong interpersonal and verbal and written communication skills.
• Ability to handle multiple tasks in a changing environment.
• Independent work ethic, time-management skills, and personal accountability.
• Ability to move constantly throughout all areas of the store.
• Alignment with and embodiment of ALO’s Guiding Principles.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Availability for opening, closing, and weekend shifts.
• Availability to work from the week of and including Black Friday through the end of the holiday season, the first week of January.

Responsibilities

• Investigate and identify root causes of sales opportunities, partnering with the General Manager to escalate process or system gaps.
• Oversee the Sales & Service team’s delivery of an exceptional guest experience by assessing guest connection and product education, then providing feedback and coaching to address gaps.
• Build customer relationships daily.
• Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
• Partner with the General Manager to develop the store’s Sales & Service strategy and implement it with the team.
• Represent the business in meetings and conference calls in partnership with the General Manager.
• Review and monitor budgets, reporting, business data, and metrics such as expenses and sell-through with the General Manager; inform planning processes such as quarterly business reviews and sales planning.
• Plan workflow and business needs to protect optimal performance.
• Ensure the Sales, Service, and Community team communicates ALO’s mission and guiding principles to visitors.
• Lead the team through accountability, regular coaching, talent development, and effective communication across Operations and Visual teams.
• Establish internal and external talent pipelines through succession planning and recruitment strategy.
• Create an effective schedule that prioritizes business strategy in partnership with the General Manager.
• Oversee assigned deliverables in the ALO Sales and Service Model to protect operational efficiency.
• Collaborate on and implement the General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support organizational goals.
• Navigate the organization while balancing business needs and brand culture.

Benefits

• Generous employee discount and free ALO Wellness Club membership with access to streaming fitness and yoga classes.
• Medical, dental, and vision plan options.
• Free virtual access to mental health providers.
• New parent support for employees and dependents.
• 401(k) matching.
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at ALO Sanctuaries in select cities.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed