Sales & Service Manager - Village at Corte Madera

ALO • Corte Madera, CA

2d • $34 - $37 • Onsite

About The Position

The Sales & Service Manager is a member of ALO’s store leadership team, responsible for the store’s business and guest experience strategy. The role focuses on achieving business targets, driving sales, delivering an exceptional guest experience, and developing talent in alignment with ALO’s guiding principles. The manager partners with the General Manager on store strategy, business planning, budgets, reporting, and business needs; leads the Sales & Service team through coaching and accountability; and collaborates with business partners to support organizational goals.

Requirements

• 3–5 years of retail or related industry leadership experience.
• Working knowledge of MS Office, including Word, Excel, and Outlook.
• Excellent interpersonal and verbal and written communication skills.
• Ability to handle multiple tasks in a changing environment.
• Independent work ethic, time-management skills, and personal accountability.
• Alignment with and embodiment of ALO’s Guiding Principles.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Availability for opening, closing, and weekend shifts; schedules may change.
• Availability to work from the week of and including Black Friday through the end of the holiday season, the first week of January.

Responsibilities

• Investigate the root causes of sales opportunities and partner with the General Manager to escalate process or system gaps.
• Oversee the Sales & Service team’s execution of an exceptional guest experience, assess guest connections and product education, and address gaps through feedback and coaching.
• Build customer relationships on a daily basis.
• Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
• Partner with the General Manager to develop and implement the store’s Sales & Service strategy.
• Represent the business in meetings and conference calls in partnership with the General Manager.
• Review and monitor budgets, reporting, business data, and metrics with the General Manager, and inform planning processes such as quarterly business reviews and sales planning.
• Plan future workflows to address business needs and protect optimal performance.
• Ensure the Sales, Service, and Community team communicates ALO’s mission and guiding principles to visitors.
• Lead the team through accountability, regular coaching, talent development, and effective communication across Operations and Visual teams.
• Establish internal and external talent pipelines through succession planning and recruitment strategy.
• Write an effective schedule that prioritizes business strategy in partnership with the General Manager.
• Oversee execution of assigned ALO Sales and Service Model deliverables to protect operational efficiency.
• Collaborate on and implement the General/Store Manager’s vision, and work cross-functionally with business partners as directed to support organizational goals.
• Navigate the organization while balancing business needs and brand culture.

Benefits

• ALO employee discount
• Free ALO Wellness Club membership with access to streaming fitness and yoga classes
• Medical insurance
• Dental insurance
• Vision insurance
• Virtual access to mental health providers
• New parent support for employees and dependents
• 401(k) matching
• Monthly store incentives
• Clothing allowance
• Free yoga classes at Sanctuaries in select cities
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed