SALES & SERVICE COORDINATOR

M. Flynn Jewelry•Boston, MA

1d•Onsite

About The Position

M Flynn has been changing the jewelry landscape in Boston for over 15 years. We design engagement rings and fine jewelry in-house while curating collections from some of the industry's most sought-after designers. We're a small, collaborative team that loves beautiful jewelry, exceptional customer service, and creating memorable experiences for our clients. We are looking for a Sales & Service Coordinator, who is organized, proactive, and enjoys being the person who keeps everything running smoothly. This is our behind-the-scenes engine that supports our sales team and ensures an exceptional client experience. This role is responsible for online order fulfillment, shipping and receiving, inventory movement, repair coordination, and operational support so our sales associates can focus on building client relationships and selling. This is an on-site position based at our 40 Waltham St., Boston location, and the work week is Tuesday – Saturday.

Requirements

Ability to lift and move shipping boxes and inventory as needed is required.
exceptional organizational skills and attention to detail
clear written and verbal communication skills
friendly, positive, and professional and customer-focused demeanor
skills in multitasking in a fast-paced retail environment
demonstrated self-motivation and ability to prioritize independently

Nice To Haves

Prior luxury retail, jewelry, fashion, or hospitality experience is preferred.

Responsibilities

Supports the sales team with day-to-day operational needs.
Assist with customer inquiries regarding online orders, shipping, repairs, exchanges, and pickups.
Helps create a consistently warm, welcoming experience for every client - in store, phone or email.
Process and fulfill all online orders accurately and efficiently.
Package every shipment to reflect Flynn's luxury client experience.
Coordinate shipping, tracking, insurance, and delivery confirmations.
Receive incoming merchandise from designers and vendors.
Process & tag new inventory into our systems.
Coordinate inventory transfers and keep track of RTVs for accounting.
Coordinate repair intake and customer pickups.
Help sales communicate repair updates and timelines to clients.
Track repairs from intake through completion.
Help set up store in mornings and in evenings.
Maintain an organized back-of-house workspace.
Assist with gift wrapping and client presentation.