Sales & Service Advisor

American Tire Depot • Pasadena, CA

4d • $23 - $30

About The Position

Big Brand Tire & Service is hiring a Sales & Service Advisor to provide an exceptional customer experience and support efficient shop operations. The advisor greets guests, serves as the liaison between customers and technicians, explains mechanical findings in clear terms, and sells tires, wheels, repairs, warranties, and other services. The role also includes conducting and documenting visual inspections, building lasting customer relationships, maintaining showroom and inventory standards, and partnering with the team to keep operations smooth, efficient, and safe.

The company describes itself as a results-focused, performance-driven team and offers career-growth opportunities, including progression into Service Manager or other management roles. Big Brand Tire & Service has operated for more than 50 years and has hundreds of locations across the country.

Requirements

• 1–3 years of experience in automotive service sales or retail automotive, with strong customer service and a transferable sales background.
• Proven ability to sell services and build trust.
• Strong communication and organizational skills.
• Self-starter with problem-solving ability and team spirit.
• Valid driver’s license.
• Ability to lift 70 lbs.
• Flexible availability, including weekends.

Nice To Haves

• Interest in learning, growing, and leading.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Act as the liaison between customers and technicians, translating mechanical information into clear recommendations.
• Sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings.
• Build lasting relationships that turn first-time guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient, and safe.

Benefits

• Competitive hourly rate plus commission and overtime opportunities.
• Paid vacation and holidays.
• Medical, dental, vision, life, and supplemental insurances.
• 401(k) with company match.
• Employee discounts.
• Referral bonuses.
• ASE reimbursement.
• Career growth opportunities, including progression into Service Manager or management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed