Sales Retail Counter - Lead

Pick Your Part•Austin, TX

7d•Hybrid

About The Position

Within a customer service call center environment, handle incoming and outgoing phone calls, emails and assist the Regional Sales Manager with call center management duties.

Requirements

3+ years of related experience required
Fully competent in job requirements
In-depth knowledge and experience
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics, etc.
Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
Regularly uses moderately complex oral and written skills.
May train others in functional areas, interact with others and make presentations to department or middle management.
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
Decisions generally affect one’s job or assigned functional area.
Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Handle multiple tasks or projects simultaneously with moderate complexity.

Nice To Haves

High School Diploma/GED
College coursework desired.

Responsibilities

Manage assigned customer base.
Conduct training on AS400, eKeystone.com and system changes and other system enhancements with all sales team members.
Create weekly/monthly/quarterly “Team Competitions” within the sales team or in conjunction with other sales teams throughout the company.
Conduct weekly side-by-side training with other sales team members.
Conduct feature line reviews on down accounts w/team members during side-by-side reviews.
Work with RSM & Initiative leaders to develop initiative campaigns.
Review pivot tables - help identify areas of opportunity for salespeople, suppliers & customers.
Travel to visit customers and suppliers. Can be with or without other KAO Associates.
Assist as an additional contact point for customer issues that require immediate attention.
Help to identify potential suppliers based on customer and/or salesperson input and transmit feedback to Category Management.
Work with RSM on various regional projects.
Conduct “team building” events to help strengthen overall team chemistry and boost morale.
Assist in setting various sales and marketing goals for team members.
Participate in weekly/monthly calls (Pricing, QMI, Sales Buddy, etc.).
Divide, assign and conquer a team member’s customer base when a responsible team member is not able to uphold their responsibilities due to vacation, illness, etc.
Assist RSM and salespersons with 30/60/90-day reviews.
Share best practices with other Sales Team Leads and RSMs.
Assume other duties as assigned.