Sales - Retail Counter

Pick Your Part • Edgewood, MD

2d • Onsite

About The Position

Responsible for providing a superior customer service experience to all walk-in customers. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims Assumes other duties as assigned

Requirements

• Strong customer service background.
• Ability to communicate effectively.
• High School or G.E.D. Equivalent preferred.
• College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.
• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Responsibilities

• Provide immediate, high-quality service to all walk-in retail and wholesale customers.
• Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
• Actively manage the front counter area, processing cash and credit transactions using POS systems.
• Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them.
• Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
• Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims.
• Assumes other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED