Sales Representative - Product Support

Empire Southwest • Mesa, AZ

1d • Hybrid

About The Position

An outside sales position focused on growing and sustaining Parts and Service sales. Increase Empire’s market share by providing cost saving solutions to customer issues.

Requirements

• Must have sales skills to effectively help the customer to overcome objections and close the sale.
• Must be a motivated self-starter.
• Must have interpersonal skills sufficient to assist customers and employees in a professional manor.
• Must have sufficient mechanic knowledge to understand customer equipment opportunities and to express these opportunities to the appropriate area within Empire.
• Must have sufficient knowledge to effectively utilize Internet, e-mail, Spreadsheets, word processing programs and database management.
• Ability to maintain consistent attendance.
• Must have a high school diploma or equivalent.
• Current driver’s license.
• Minimum of 3 years experience in related field or equivalent technical background.
• Must be able to communicate (speak, read, comprehend, write) in English.

Nice To Haves

• College degree preferred.
• Service or Parts experience at Empire or another Caterpillar dealer preferred.

Responsibilities

• Schedules visits in an effort to build positive customer relationships.
• Effectively markets and communicates offerings and campaigns that position Empire as the clear Product Support choice.
• Provides feedback internally to drive change sufficient to meet market demands and provide viable customer solutions.
• Sells Empire goods and services as solutions that assist customers in lowering their equipment owning and operating costs.
• Effectively manages (Contact information, machine population, opportunities, etc.) current customer call list while seeking out and adding new customers as required in a given territory.
• Knows customer and territory (including financial status and past sales volume) well enough to forecast growth potential, select target accounts, and identify need for alternative solutions.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
• Uses Caterpillars ultrasonic measuring tools and computer programs to manage an active, current and technically up to date custom track service program with customers in the assigned territory.
• Manages customer ground engaging tool needs, updating them on current options that lower their equipment owning and operating costs.
• Provides better customer experiences by educating the customer on various service facilities and capabilities while involving any necessary experts in the solution process.
• Monitors and communicates competitive information to assure Empire always has the advantage.
• Utilizes available technology (Internet, Email) to stay current on latest offerings, developments, and campaigns in an effort to communicate current issues to customers.
• Presents all customer quotes a thorough, professional manner.
• Documents and communicates any issues that impact customer satisfaction to the appropriate area. Seeks assistance from Manager for additional help in resolving an issue.
• Works within and promotes corporate values.

Benefits

• The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted
• Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us [email protected] and let us know the nature of your request and your contact information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees