Sales Representative I

Zimmer US, Inc.•Seattle, WA

11d•$120,000 - $150,000•Hybrid

About The Position

The Sales Representative I reports to the Sales Team Lead and promotes and sells Zimmer Biomet orthopedic products, including implants, surgical tools, and ZBEdge technologies, to healthcare professionals and facilities. This role builds upon foundational clinical and sales experience to contribute more strategically to account planning, surgeon engagement, and business growth. The Sales Rep I demonstrates increasing independence in selling, clinical support, and collaboration while mentoring less experienced team members and participating in cross-functional initiatives. This role represents the first step in a performance-driven sales career path.

Requirements

Minimum of an associate’s degree, medical certification, or an equivalent combination of education and relevant experience is required.
At least 2 years of clinical case coverage experience within the orthopedic or surgical device industry.
0-3 years of sales or sales support experience in the medical device, surgical, or healthcare space.
Must be mobile and willing to travel across the assigned territory.
Capable of lifting and transporting equipment and cases weighing up to 50 lbs.
Possesses foundational knowledge of orthopedic surgical protocols, instrumentation, sterile field maintenance, and OR workflows.
Demonstrates attention to detail when reviewing surgical plans, preparing equipment, and ensuring procedural accuracy.
Provides exceptional service and support to surgeons, OR teams, and clinical stakeholders to ensure optimal outcomes and satisfaction.
Communicates and collaborates effectively with sales team members and leadership to maintain alignment across accounts, sales strategies, and clinical coverage needs.
Applies a structured sales methodology, staying focused on the sales plan and weekly/monthly targets, and managing personal pipeline activity using a CRM or funnel-based process.
Committed to delivering sales excellence and contributing meaningfully to individual and team sales performance.
Eagerness to coach peers and model best practices across selling and clinical routines.
Remains agile and development-minded—adapting quickly to surgeon preferences, learning new procedures and technologies, and integrating feedback to improve clinical and selling effectiveness.
Demonstrates clear, confident communication skills, translating clinical and technical knowledge into guidance that supports customer understanding and trust.
Maintains a professional presence and composed, respectful demeanor in high-pressure surgical and clinical environments.
Communicates fluently and professionally in both verbal and written English.

Responsibilities

Assists in building and implementing account plans for assigned area.
Manages and tracks customer sales activity and prospective customer initiatives.
Manages sales funnel and activities for sales targets and reports on sales progress.
Monitors and reports competitor and customer activities to sales team lead.
Utilizes the surgery management system (SMS) to ensure flawless execution of product delivery to the customer.
Develops and maintains strong relationships with orthopedic surgeons, operating room staff, and hospital administrators to support account development and sales growth.
Provides outstanding customer service by identifying buying signals, gathering competitive intelligence, and exploring upsell and cross-sell opportunities in existing accounts.
Analyzes territory and surgeon-level sales data to support strategic account planning, targeting, and competitive positioning efforts.
Dedicating 20–30% of time to acquiring new business or expanding existing accounts through targeted surgeon and account outreach.
Collaborates with internal teams including marketing, customer service, and logistics to support account and customer needs.
Plans, coordinates, and executes local educational and sales events with support from internal or corporate resources to increase brand presence and achieve sales objectives.
Actively develops clinical expertise through exposure to complex cases and high-stakes procedures, while delivering advanced technical support during surgeries, demonstrations, and product evaluations.
Acts as a product expert by delivering technical support during surgical procedures, live demonstrations, and clinical evaluations.
Attends and supports surgical cases while demonstrating knowledge of Zimmer Biomet implants, instrumentation, and surgical workflows.
Gathers clinical feedback from end-users and communicates insights to internal teams for product and process improvement.
Creates structured handoff opportunities to other sales team members when necessary to ensure uninterrupted clinical support and consistent sales engagement.
Reviews surgical plans and ensures instruments and implants are accurate, clean, complete, and prepared prior to each case to minimize intra-op issues and delays.
Documents key case learnings and surgeon preferences to support continuity and team scaling.
Provides logistical support including transport of Zimmer Biomet instruments and implants for day, evening, weekend, or add-on cases.
Actively participates in weekly and monthly team meetings, contributing insights and updates aligned with team targets and goals.
Communicates and collaborates with the sales team to support each team member, delivering value, and assisting in growing, developing, and sustaining a high performing sales team.
Provides informal coaching and peer mentorship to the Sales Associate team members to support onboarding and skill development.
Proactively stays informed on competitive products, industry trends, and relevant regulations.
Strictly adheres to all Zimmer Biomet SOPs and applicable laws, including those related to interactions with healthcare professionals (HCPs), complaint handling, expenses, and sales reporting.
Participates in after-hours, weekend, and on-call case coverage in support of team and territory needs.