Inside Sales Representative I

Arrow Electronics•Bloomington, MN

4d•$24 - $29•Hybrid

About The Position

Arrow Electronics is looking for an energetic and enthusiastic individual to join their Sales Team to support the growth of core accounts in the West and avoid customer service disruptions. This role involves managing overall account relationships by providing strategic service and support to an assigned customer base, aiming to maximize margins, gain market share, and drive value-added solution selling. The position requires working with internal and external resources to provide customer service, facilitate quoting, fulfill demand, ensure on-time delivery, offer engineering support, and troubleshoot customer problems. The Inside Sales Representative I will also act as a key liaison between suppliers and customers to build long-term business partnerships.

Requirements

Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
Intermediate Excel experience (VLOOKUPS, Pivot Tables, etc.) is required
Excellent written and verbal communication skills, with the ability to effectively convey information, build relationships, and collaborate with customers, stakeholders, and cross-functional teams at all levels of the organization
Strong multitasking and organizational skills, with the ability to effectively manage multiple priorities, customer requests, and deadlines in a fast-paced environment while maintaining accuracy and attention to detail
Works independently; receives minimal guidance
Acts as an informal resource for colleagues
Identifies and resolves key issues and patterns from partial/conflicting data
Takes a broad perspective to problems and spots new, less obvious solutions
Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).

Responsibilities

Manage the overall account relationship by providing strategic service and support to assigned customer base.
Maximize margins, gain market share, and drive value-added solution selling.
Working with internal and external resources, provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
Function as a key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory.
Requires thorough knowledge and accountability of supply chain engagements such as e-Compass, Consignments, CARES (Customer Automated Replenishment System).
Sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition).
Sell and drive Solutions Selling within the approved account level strategy.
Requires knowledge of the competitive landscape in the market and the ability to make sales decisions based on that information.
Responsible for on-going Sales Support activities for the Order to Invoice process.
Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports.
Owns & Maintains the Perfect Order Index (POI) and Inventory integrity to minimize write-offs/bill backs.
Owns the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions.
As the owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote markup (owns strategy and application) and notify the customer of all/any price increases.