Sales Representative, Customer Service Representative

American Financing•Aurora, CO

2h•Onsite

About The Position

In this Part time role you will be our customers' first point of contact, responsible for answering high volume inbound calls while maintaining a positive, and professional attitude towards customers at all times. Communicating with customers through various channels, generating sales leads and conversion, and transferring to a licensed mortgage consultant.

Requirements

Proven experience in customer support or as a client service representative (e.g., call center, collections)
Track record of meeting or exceeding quotas
Strong phone etiquette and active listening skills
Customer-focused mindset with the ability to adapt to different personalities
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school diploma or equivalent
Familiarity with CRM systems and best practices

Nice To Haves

Bilingual in English/Spanish is a plus

Responsibilities

Handle high-volume inbound and outbound calls professionally
Address customer inquiries, complaints, accounting questions, and loan updates
Generate sales leads for mortgage consultants and assist with lead conversion
Support mortgage consultants by collecting and organizing customer documents accurately
Identify and assess customer needs to ensure superior satisfaction
Schedule appointments for closings and files at various stages of the mortgage process
Build sustainable relationships of trust through open communication via phone, email, and text
Meet individual and team sales targets and call handling quotas
Follow company communication procedures, guidelines, and policies
Engage with customers proactively, collecting and implementing feedback efficiently
Manage lead pipelines to ensure conversion and follow-up