Customer Sales/Service Representative

Woodland Direct • Auburn Hills, MI

8d • Onsite

About The Position

Are you looking for an exciting and rewarding job that utilizes your problem-solving skills in a challenging and fast paced environment? We are looking for talented Representatives to join our dedicated sales team and provide the exceptional customer service that is the foundation of Woodland Direct. In this role, you will revel in the satisfaction of using your skills to help people while working in a positive and encouraging environment. Woodland Direct is a family-owned business based in Auburn Hills, Michigan, that focuses on providing customers with the perfect fire features for their homes or businesses. A leader in the hearth, patio, and barbecue industry, Woodland Direct prides itself on a technical sales team that holds more certifications than any other company in the industry. With top tier product expertise and a unique approach to the market, Woodland Direct offers its customers the very best experience in fire. You will be responsible for proper management of phone calls, customer support, and web inquiry leads for the purpose of providing a world class customer experience.

Requirements

• People, selling and organizational skills
• Computer and internet proficiency
• Ability to type at least 30WPM
• Technical sales ability
• Consistent punctuality
• Ability to communicate effectively, both orally and in writing
• Self-motivated with the ability to work with a large degree of independence

Responsibilities

• Answer incoming phone calls
• Identify and access the customer needs to maintain high customer satisfaction
• Meet sales and service goals
• Learn product lines
• Study and implement the Woodland Sales Methodology
• Fulfill the certification requirements for NFI (National Fireplace Institute) certificate
• Fulfill the call center scheduled shift requirements
• SR is responsible to transfer calls and inquiries to TSR/SSR team for items that are outside of the training scope
• Proper management of all leads and tickets
• Other duties as assigned

Benefits

• benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED