Sales Representative, Correspondent Sales - Central

Onity

About The Position

The Correspondent Sales Representative (CSR) supports the sales efforts of a team of Regional Sales Executives (RSE) and a Strategic Sales Executive (SSE) within each Division reporting to the VP of Correspondent Sales. The CSR is responsible for assisting with new client prospecting and training, business development with existing clients, and the overall growth of their team’s Correspondent volume while reducing risk to the organization. This position also provides support to ONITY’s internal partners and supports the business unit’s efforts to meet and exceed annual goals. Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors. At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.

Requirements

Minimum of 3 -5 years of mortgage sales experience or experience in a related field
Strong customer service background and experience building interpersonal relationships
Proficiency in engaging with salespeople and supporting associates
Proficiency in mortgage lending operations
Strong analytical skills
Excellent written and oral communication skills
Desire to work in a team environment within each Division
Ability to manage priorities and workflow
Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
Ability to plan and organize projects
Proficiency in Microsoft Office, specifically Excel, Outlook and Power Point
Must possess good judgment, leadership and business skills
Proven ability to handle multiple projects
Ability to be a creative, flexible and innovative team player
Must pass the Company’s Background Screening process prior to beginning employment.
As a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Responsibilities

Support VP of Correspondent Sales’ initiatives and goals for the Division, as directed by the SVP, Head of Correspondent Lending
Manage relationships of specific clients in territories as directed by the VP of Correspondent Sales. Specifically with activating dormant approved accounts
Support RSE’s and SSE with select prospecting efforts as instructed
Counterparty Approval- support approval of new clients, follow up on outstanding conditions, and assist in client recertifications
Become Subject Matter Expert (SME) of TPO Connect, Encompass and Sales Force applications.
Conduct new Correspondent client trainings
Partner with Operations and Post Closing to manage risk to the organization by assisting in collecting insuring documents, assist with repurchases, and partner with RSE’s and SSE’s in collecting outstanding billing amounts in a timely manner set forth by the VP of Correspondent Sales
Actively maintain repurchase and uninsured loan database for the Division
Assist RSE’s and SSE with marketing efforts to prospects and existing clients
Act as a primary relationship backup while RSE’s and SSE are unavailable (attending a conference, business travel or on PTO)