Correspondent (BlueCare)

BlueCross BlueShield of Tennessee • Chattanooga, TN

5d • Remote

About The Position

BlueCare Plus is seeking a Correspondent to join our remote team. This role is responsible for preparing and responding to member and provider correspondence related to insurance products, claims, accounts, and services. The Correspondent explains policies, laws, and regulations clearly in written communications, modifies correspondence templates as needed, and processes incoming and outgoing letters and emails. Responsibilities also include collaborating with internal teams to gather required information, and providing backup support to the Customer Service team by answering calls when necessary. This position may assist other roles as needed, and overtime may be required based on business needs. To be successful in this role, candidates should have prior experience working with FACETS and previous experience in BlueCare Customer Service and/or Claims, along with strong communication skills and the ability to explain policies, laws, and regulations clearly and accurately.

Requirements

• High School Diploma or equivalent
• 1 year - Applicable system experience (Facets, etc.)
• 1 year - Customer service and/or claims experience
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Grade 07

Nice To Haves

• QIP BlueCare Experience Preferred
• Customer Service Rep experience with correspondent back-up training highly preferred.

Responsibilities

• Explaining policies, laws and regulations within correspondence clearly; modifying correspondence documents and templates when necessary.
• Preparing correspondence received about insurance products, claims, accounts, services, etc.
• Distributing and collecting correspondence letters and emails and processing outgoing ones.
• Working with internal stakeholders to obtain relevant information needed for correspondence.
• This position may be required to back up and/or provide assistance to other positions as needed.
• Work overtime as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees