Sales Quality & Customer Support Specialist

Cydcor•Agoura Hills, CA

3d•$55,000 - $60,000•Hybrid

About The Position

At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance.

Requirements

2-3 years of experience in customer service, sales, client success, or similar fast-paced environments
Demonstrated experience dealing with escalations
Experience with Salesforce or another CRM system
Experience partnering with sales offices
Experience working directly with clients
Eligible to work in the United States

Nice To Haves

Experience with Microsoft Office (Excel, Word, Outlook)
Exposure to quality reporting tools or AI tools like ChatGPT
Experience measuring performance outcomes and contributing to process improvements
Experience working directly with field teams

Responsibilities

Support customer success by identifying, tracking, and resolving service concerns within established timeframes
Partner with sales offices to understand customer feedback and drive improvements in processes and training
Analyze data and reporting to spot emerging trends and recommend proactive solutions
Collaborate across internal teams to share insights, update procedures, and implement best practices
Contribute to continuous improvement by reviewing existing policies and recommending updates
Provide coaching and support to field teams related to quality expectations and client standards
Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
Track and improve resolution effectiveness and customer satisfaction metrics