Specialist, Customer & Sales Support

TriMark•Cleveland, OH

19h•Hybrid

About The Position

Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you'll assist the Business Development (outside sales) team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, basic bookkeeping, creating quotes and orders, collaborating with vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management. The Customer and Sales Support Team member will provide customer service and sales support to sales representatives and other personnel involved in sales.

Requirements

Superior customer service attitude with unwavering commitment to the customer, team, and Company
Clear, concise, and genuine phone presence
Advanced math skills
Ability to prioritize and multi-task in a fast-paced and demanding environment
Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
Strong organizational skills
Highly motivated and self-directed
Results oriented team player with a committed effort to meet goal numbers
High attention to detail
Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
Strong professional work ethic
Maintains a positive/calm attitude when handling problems or the unexpected
Demonstrate resourcefulness
High school diploma
2+ years customer service experience

Nice To Haves

Working knowledge of Oracle Systems, CRM platforms
Working knowledge of Auto-Quotes system
Bachelor’s degree
CFSP Certification
Previous foodservice industry experience
2+ years sales support environment

Responsibilities

Will be a key inside contact for customers with timely and accurate processing of incoming orders and quotation requests via phone, fax, online chat or email, ensuring a high level of customer satisfaction
Support external sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back orders and sample requests.
Focus on improving lines per order and increasing profit margin
Establish and maintain strong positive customer relationships
provide courteous and efficient servicing of customer requests
learn key contacts
ask for the order
follow up on purchases and address any customer service issues
Respond to customer literature request including, product information, tracking information, and proof of delivery
Assist in managing plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
Support and communicate with all internal departments – Sales, Finance, Warehouse, purchasing – to ensure customers’ requirements are met or exceeded
Determine customer requirements and expectations in order to recommend specific product solutions via research
Provide back-up while sales representatives are on vacation
Minimal travel may be required from time to time