Sales Quality Assurance Specialist
About The Position
This role is not to handle the quality of the product but to ensure that issues and escalations are handled appropriately. This will be a 1-year contract for maternity leave coverage. We are an industry-leading sales and marketing firm that has a passion for developing innovative and customized marketing programs to engage consumers directly with our client’s brands. Over the past 10 years, we have been in partnership with one of Canada’s most reputable telecommunications companies and helped them acquire countless customers. As our sales team is growing, we now have this exciting opening for a Sales Quality Assurance Specialist. The purpose of this role is to promote excellent sales quality and customer service by providing consistent monitoring measurements. The candidate will be working directly with Operation Manager to ensure that quality issues and escalations are communicated and handled appropriately.
Requirements
- High level of critical thinking with a passion for continuous improvement and learning.
- Demonstrated accuracy and attention to detail.
- A strong ability to analyze data in a database/spreadsheet.
- Experience with computer software such as Word, Excel, and PowerPoint.
- High School Diploma or a combination of education and experience.
Nice To Haves
- To be flexible and available on evenings and weekends to assist with special calls/requests
Responsibilities
- Assist Operation Manager with the communication of sales quality measurements, trends, best practices, and improvement opportunities to sales agents in both individual and group settings.
- Monitor both internal and external benchmarks to assure sales procedures are adequate and in compliance.
- Help Operation Manager with audits and investigations to ensure that corrective actions and change control have been implemented by the sales teams.
- Support the investigation process through the compilation and management of files as well as monitoring the timely completion of corrective actions.
- Collaborate with all departments to keep compliance requirements up to date.
- Maintain all quality-related training programs and confidentiality of information.
Benefits
- Competitive-based salary 45k per year.
- Full-time and long-term professional career.
- A flexible hybrid working structure
- Full training and support from experienced team members and management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
