Sales Project Coordinator, Equipment

Little Caesars Pizza•Los Angeles, CA

2d•$23 - $36•Onsite

About The Position

The Sales Project Coordinator is responsible for the accurate, timely planning and ordering of equipment for domestic and/or international new or remodeled company and franchisee stores. Maintaining relationships, from order through installation, with franchisees, freight handlers and warehouses is important to business operations. The position will also handle confidential and proprietary information with appropriate discretion. Sales Project Coordinators will handle domestic, international or both domestic/international customer orders. Job functions are well-documented, and issues outside documented procedures are referred to by the sales manager.

Requirements

Associates’ degree in Marketing, Business or related degree. Equivalent experience may be considered in lieu of formal education.
Minimum of three (3) years of experience in restaurant equipment, equipment planning and ordering, bill reconciliation or equipment warranties.
Working knowledge with international equipment vendors, restaurant guidelines and invoicing.
Evidence of excellent verbal and written communication skills with the ability to communicate to a wide variety of audiences.
Proven ability to meet or exceed customer expectations and demonstrate a positive customer attitude.
Evidence of ability to coordinate multiple projects, prioritize and take the initiative to do what it takes to get the job done.
Exercise good business judgement and effective problem-solving for interpreting responsibilities related to domestic and international customer orders.
Computer proficiency with Microsoft Office, Internet, databases or other equipment automation.

Nice To Haves

Knowledge of LCE operations as it pertains to all equipment and small wares.
Knowledge of quick service restaurants, warehousing & distribution.
General construction knowledge and ability to read blue prints.

Responsibilities

Represent company programs, from orders, through delivery life cycle and all financials to domestic and international customers.
Collaborate with the Purchasing Manager to ensure proper equipment is available and determine appropriate shipping containers for international orders.
Responsible for creating orders and follow-up on equipment for all new or remodeled domestic and international stores.
Creating equipment packages and project quotes from architectural blueprints.
Coordinate load date/time with local trucking companies, process appropriate credit verifications and ordering equipment, providing information regarding availability of new equipment and handle orders for replacement equipment, confirm load dates/time with trucking or shipping companies, and ensure correct equipment is ordered to meet electrical or supply requirement
Coordinate all deliveries of large equipment with the warehouse/transportation department for timely site arrival, correcting any problems to the customer’s satisfaction.
Develop general product knowledge for all foodservice equipment offered by the company to address questions from customers.
Act in a customer service role for service-related problems, referring escalated issues to the sales manager.
Collaborate with customers regarding the external sign program, including scheduling of a site survey, sign selection, and order processing.
Coordinate deliveries of large equipment based on franchisees requested delivery date, availability in the shipping schedule and freight provider estimated timeframes and contact customer regarding installation.
Compile all documentation needed related to Customs.
For International customers, managing transportation or legal issues into the timeline for new stores is a priority.
Provide franchisees with in-country contacts and information related to warranty and repair work.
Update country-specific equipment sheets that defines electrical or other utility needs for equipment.