Sales Program Coordinator

Rainbow Greenhouses Inc.•Chilliwack, BC

67d•$55,000 - $65,000

About The Position

Rainbow Greenhouses is seeking a Program Coordinator to support the Sales team by organizing, executing, and communicating the details of assigned customer programs. This role serves as a key liaison between Sales and internal departments, ensuring accurate and timely delivery of all program requirements. The Program Coordinator plays a critical role in supporting the sales plan and delivering high-impact customer service aligned with the Account Manager’s direction.

Requirements

Proficiency in MS Office: Excel, PowerPoint, Teams, SharePoint, and Word
Excellent data entry skills (compiling, transcribing, reviewing)
Strong analytical, data management, and problem-solving skills
Solid organizational abilities, including multitasking and time-management

Responsibilities

Deliver Ongoing, High-Impact Account Support for Assigned Customer(s)
Develop a deep understanding of each customer’s business to design and deliver tailored, value-driven programs
Analyze sales performance and support marketing initiatives for both internal and customer-facing promotions
Partner across all business functions to ensure seamless execution and operational excellence
Account Administration
Document processes and maintain sales department records
Maintain internal electronic database structure and organization
Process customer orders accurately and on time using software tools
Understand customer-specific processes and tools
Resolve customer and order discrepancies
Create, proofread, and edit correspondence, invoices, presentations, reports, and other materials
Ensure catalogue data integrity including correct pricing, discounts, and product information
Customer Communication & Coordination
Prepare and distribute reports as required
Ensure accurate data and item setup in customer systems
Share information with head office and stores when directed
Problem Solving & Process Support
Troubleshoot order and reporting issues and recommend fixes
Independently triage internal and external requests, escalating when needed
Diagnose issues and drive timely resolutions within scope
Liaison Between Sales and Internal Departments
Build playbooks, presentations, and program materials
Communicate plans effectively across all Rainbow teams
Take proactive ownership of program execution
Prepare for and participate in weekly meetings