Sales Professional - Outside Sales

SCI Shared Resources•Pharr, TX

4d•Remote

About The Position

The Sales Professional works from home and presents at-need cemetery and pre-need arrangement services and products to consumers. The role is responsible for achieving monthly sales targets by generating and qualifying leads, scheduling sales appointments, presenting options, and building professional relationships with families and community contacts. The position requires prospecting for at least 50% of the workday and often involves working nights and weekends. The Sales Professional guides families through cemetery grounds or crematory mausoleums, learns about each family’s needs, and offers appropriate solutions. The role also supports families during grief, follows up after services, completes contracts and related documents, and provides service intended to build trust and support future sales. The position collaborates with management and staff to provide high-quality service and improve processes.

Requirements

High school diploma or equivalent.
Funeral Director’s License where required by state law.
Life Insurance License where required by state law; the company will support obtaining licensing.
Current state or province-issued driver’s license with an acceptable driving record.
Computer and technology skills.
Goal-oriented, self-starter.
Public speaking ability and comfort presenting to small groups.
Ability to work well independently and as part of a team.
Ability to work a significant number of evenings and weekends.

Nice To Haves

College coursework preferred.
Sales experience preferred.
Industry experience is a plus.
Previous experience with Customer Relationship Management (CRM) systems is a plus.
Bilingual ability is a plus.

Responsibilities

Attain or exceed monthly sales revenue quotas.
Present Dignity Memorial Personal Planning Guide electronic presentations about at-need cemetery and pre-need arrangement services and products.
Explain the benefits of pre-planning and guide consumers through the sales process.
Tour prospective families through cemetery grounds or crematory mausoleums, listen to their needs, ask questions, and discuss options.
Develop an understanding of each family’s needs and offer solutions; provide service beyond expectations.
Promote the SCI brand and service excellence.
Complete contracts accurately, follow up on outstanding documents and family questions, and review final contracts with families.
Generate leads through community contacts, professional networks, civic groups, businesses, and organizations.
Prospect for at least 50% of the workday, including face-to-face outreach at events, door knocking, or seminars.
Track activity in the Customer Relationship Management (CRM) database.
Obtain referrals from families served through aftercare visits and schedule sales appointments.
Prepare marketing materials or cultural knowledge for appointments based on qualified leads.
Build and maintain professional, service-oriented relationships with families; address their concerns, needs, and commitments through listening, honest communication, and genuine concern.
Support grieving families with acts of kindness and attend services and/or receptions.
Maintain continuity from at-need services through aftercare and future family-protection services.
Collaborate with management and staff, share family concerns with the SCI team, and help improve processes.