Sales Professional

SCI Shared Resources•Martinsburg, WV

23h

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, generates revenue for the cemetery, and acts as the primary contact for families. It includes prospecting and lead generation, responding to family inquiries, understanding and addressing each family’s needs, maintaining relationships, earning referrals, and coordinating with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.
Insurance license, if required by state/province law and as prescribed by the applicable state board.

Responsibilities

Prospect for at least 1–2 hours each day and obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present offerings to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly and with genuine concern to understand families’ unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and conduct procedures professionally and attentively.
Follow through on customer problems and requests, build trust-based relationships, and earn the opportunity to ask for referrals.
Educate families about the benefits of pre-planning and offer protection for family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare to support current needs or sales.
Share family concerns with the rest of the SCI team.