Sales Product Specialist

Germain Volvo Cars South Hills•Canonsburg, PA

1d•Onsite

About The Position

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Product Specialist, you will be responsible for working directly with customers and sales/service staff by providing detailed explanations of innovative services and all aspects of features, technology, connectivity and general questions.

Requirements

Must have a proven background in retail sales and or/customer service
Background using selling, training, and/or explaining technology and complex features and processes to customers
Proficient with MS office product suite

Nice To Haves

Ideal candidate has experience in Luxury Customer Care/Customer Service Position

Responsibilities

Maintain current knowledge of products, technologies and trends to provide to customers and colleagues
Be informed about the competitor products and technologies
Work with Sales Staff and managers on an as needed basis, to carry out analyses and find out interests/specific preferences of the customers
Meet and greet customers to begin Sales Process.
Execution of test drive (support activities for the sales consultant) and detailed handover of the customer to the sales consultant
Prepare test drive car in advance (fuel, cleanliness, preheat/cool down car in winter/summer, place refreshments, enter suitable radio channel and exciting test drive route in navigation system)
Preparation and complete execution of second delivery (Connect activation, additional explanations and other services, if not done in the first delivery)