Sales Process & Support Coordinator

Pride Mobility Products Corporation•Duryea, PA

22h

About The Position

Support sales operations by resolving quote and order issues, managing new account inquiries, and ensuring efficient processes while partnering internal teams to support customer service initiatives and drive continuous process improvement

Requirements

Must be a team player, friendly, detail-oriented, and honest
Must have the ability to: Multi-task, problem-solve, and prioritize in a fast-paced working environment
Must have: Relentless drive to achieve advancement and continuous improvement
A willingness to learn and/or adapt to new work methods
Basic working knowledge of Microsoft Office Word and Excel
Excellent web navigation skills
Excellent verbal and written communication skills
At least 2 years in sales operations, customer support, order processing or a related role supporting cross-functional business operations
High School Diploma or GED
Must be legally authorized to work in the United States without sponsorship now, or in the future

Nice To Haves

Advanced working knowledge of Microsoft Office Excel preferred
At least 4 years in sales operations, customer support, order processing or a related role supporting cross-functional business operations preferred
Current or previous successful employment experience with Pride Mobility Products Corporation preferred

Responsibilities

Collaborate with internal teams to resolve quote, order, and fulfillment issues and implement effective solutions
Work independently on assigned projects and initiatives
Provide backup support for the Customer Solutions Coordinator
Manage new account inquiries for capital products and parts accounts
Track marketing asset inventory, obtain vendor quotes, and process internal orders using Oracle iProcurement
Review, analyze, and report on Voice of Customer (VOC) feedback
Maintain data feed spreadsheets for new product launches, discontinuations, and product updates
Process demo product orders in support of new product launches
Support order and quote testing for product launches, discontinuations, and system enhancements
Maintain and update dealer locator information for Pride, BAJA Mobility, and Rascal by Mega Motion
Process invoices for extended warranties and protection plans for Pride and Baja Mobility products
Review submissions and initiate IT support tickets through resolution
Provide backup support to the Sales Process & Support Manager to ensure successful product launches
Support and implement monthly MAP updates within the PQ365 application
Train and support team members on ordering and quoting processes within company systems
Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
Complete the annual CTPAT Security Training
Focus on continuous improvement, and consistently demonstrate good business judgment
Work effectively with all Pride departments to exceed internal and external expectations
Assist with organization and cleaning of work area, keeping aisles and walkways clear at all times
Pride retains the discretion to modify duties and/or assign other duties as necessary