Process Support Coordinator

Carrier

2d

About The Position

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. Job Summary The Process Support Coordinator supports and coordinates business processes related to Project Closures, Certificate of Insurance (COI) requests and customer maintenance activities. This role ensures requests are processed accurately, efficiently, and in compliance with internal standards, contractual requirements, and regulatory guidelines. The coordinator serves as a key liaison between internal teams and external partners to maintain high quality service and data integrity.

Requirements

• High School Diploma or GED
• 2+ years of work experience in supporting organizational processes, contracts/bookings, or other business operations
• Strong attention to detail and organizational skills
• Strong verbal and written communication skills
• Ability to manage multiple competing priorities successfully

Nice To Haves

• Experience handling Certificates of Insurance and/or customer data maintenance requests
• Intermediate experience with Microsoft Office
• Experience salesforce, Microsoft Dynamics (MSD), CORA, SAP and Ariba experience
• Working knowledge of contracts
• HVAC or Construction industry experience
• Able to build strong relationships across functions

Responsibilities

• Process project closure requests following completion of work
• Validate project financials prior to closure, ensuring costs, billings, and revenue are accurate and complete
• Verify that warranty documentation, including required warranty letters, has been prepared, sent, and properly recorded
• Identify and document process risks and control gaps
• Analyze trends, recurring issues, and root causes to identify improvement opportunities
• Receive, review, and coordinate requests for Certificates of Insurance from customers and internal stakeholders
• Validate insurance requirements against contracts, customer agreements, and established standards
• Coordinate with insurance providers, brokers, or risk management teams to obtain accurate and timely COIs
• Ensure COIs are issued, distributed, and stored in accordance with defined procedures
• Track COI expirations, renewals, and exceptions, escalating issues as needed
• Maintain compliance with customer-specific insurance requirements and audit readiness
• Support customer maintenance requests, including customer setup, updates, and changes to master data
• Validate incoming requests for completeness, accuracy, and required approvals
• Other tasks related to central processing, as assigned

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees