Sales Process Specialist

UL Solutions•Raleigh, NC

9d•Hybrid

About The Position

This role uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owners on renewal strategies and inform planning for expansion opportunities. The specialist coordinates post-sale activities to ensure customers meet TIC certification requirements and product or service adoption timelines. They serve as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts, building trust, transparency, and loyalty. The role involves directing feedback internally, connecting customer personnel to relevant UL personnel, and taking ownership of product, investment, and technical issues to ensure complete resolution from the customer's perspective. The specialist supports implementation and fulfillment teams in delivering solutions post-sale and collaborates with internal resources until an issue is resolved and communicated to the customer. They also build an internal UL problem-solving network, working under moderate guidance and engaging internal personnel to address problems and improve delivery.

Requirements

High school diploma.
2+ years of Customer Service and/or Inside Sales experience
Business acumen and a sufficient understanding of business sales processes.
Highly organized and self-directed
Strong communication and administrative skills.
Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

Nice To Haves

Candidates must live in vicinity of Research Triangle Park, NC or Chicagoland area. Preference will be given to NC applicants.

Responsibilities

Collaborate with account owners on renewal strategy and inform planning for expansion opportunities.
Coordinate post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
Serve as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
Build trust, transparency, and loyalty with customer contacts.
Direct feedback internally when appropriate.
Connect customer personnel to relevant UL personnel when applicable.
Take ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
Support implementation and fulfilment teams to deliver solution to customer post-sale.
Collaborate with internal resources until an issue is resolved and communicated to customer.
Build an internal UL problem solving network, work under moderate guidance and engage internal personnel to problems, improve delivery, etc.