Sales Process Specialist
About The Position
This role utilizes knowledge and relationships gained from guiding post-sales implementation of Testing, Inspection, and Certification (TIC) products and services. The specialist will collaborate with account owners on renewal strategies and inform planning for expansion opportunities. Key responsibilities include coordinating post-sale activities to ensure customers meet TIC certification requirements and product/service adoption timelines. The role serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts, focusing on building trust, transparency, and loyalty. The specialist will direct feedback internally, connect customer personnel to relevant UL personnel, and take ownership of resolving product, investment, and technical issues from the customer's perspective. They will also support implementation and fulfillment teams in delivering solutions post-sale and collaborate with internal resources until issues are resolved and communicated to the customer. Additionally, the role involves building an internal UL problem-solving network, working under moderate guidance, and engaging internal personnel to address problems and improve delivery.
Requirements
- Must live in vicinity of Research Triangle Park, NC or Chicagoland area.
- Knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services.
Nice To Haves
- Preference will be given to NC applicants.
Responsibilities
- Guide post-sales implementation of Testing, Inspection and Certification (TIC) products and services.
- Collaborate with account owner on renewal strategy.
- Inform planning for expansion opportunities.
- Coordinate post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
- Serve as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
- Build trust, transparency, and loyalty with customer contacts.
- Direct feedback internally when appropriate.
- Connect customer personnel to relevant UL personnel when applicable.
- Take ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
- Support implementation and fulfilment teams to deliver solution to customer post-sale.
- Collaborate with internal resources until an issue is resolved and communicated to customer.
- Build an internal UL problem solving network.
- Work under moderate guidance and engage internal personnel to problems, improve delivery, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
