Sales Performance & Coaching Manager

Ocean Holidays

2d • Hybrid

About The Position

Ocean Holidays is seeking an experienced Travel Sales Performance & Coaching Manager to join their Sales Management team. This role focuses on coaching sales agents to improve their potential, conversion rates, and overall performance. The manager will conduct regular 1:1s, call reviews, and coaching sessions, utilizing performance data and travel sales expertise to identify areas for development and drive measurable improvements. Additionally, the role involves supporting the daily operations of the sales floor, ensuring agents maximize sales opportunities and meet individual and business KPIs. Previous travel sales experience is a mandatory requirement, along with a strong understanding of the travel sales journey, telephone-based selling, and conversion techniques.

Requirements

• Travel sales experience is essential.
• Significant previous experience selling holidays or travel within a target-driven sales environment.
• Previous experience in sales management, sales coaching, or performance leadership.
• A proven ability to coach salespeople and improve conversion, sales behaviours, and overall performance.
• Strong knowledge of the end-to-end travel sales journey and the ability to recognise opportunities within a customer conversation.
• Experience reviewing sales calls and providing constructive, practical, and actionable coaching.
• Confidence using performance and conversion data to identify where support or intervention is required.
• The ability to motivate experienced salespeople while also holding individuals accountable for their performance and agreed actions.
• Strong communication, organisation, and relationship-building skills.
• A commercially focused, results-driven approach while maintaining excellent customer outcomes.
• The ability to work independently when remote while remaining an active and visible member of the wider Sales Management team.

Nice To Haves

• Experience using Galileo and/or Top Dog would be advantageous.

Responsibilities

• Delivering regular 1:1s, call reviews, and structured sales coaching.
• Identifying individual strengths and development areas and agreeing clear actions to improve performance.
• Using sales, conversion, and call data to identify trends, performance gaps, and coaching opportunities.
• Measuring the impact of coaching and holding agents accountable for agreed actions and KPIs.
• Supporting agents with challenging enquiries and identifying opportunities to maximize conversion.
• Helping drive daily sales performance and maintain momentum across the sales floor.
• Supporting the day-to-day running of the sales operation, ensuring agents have the direction and support they need.
• Working closely with the wider Sales Management team to ensure consistent standards, communication, and performance expectations.
• Identifying wider training and development requirements and sharing sales best practice across the team.
• Supporting the ongoing development of both new and experienced sales agents.

Benefits

• Quarterly bonus scheme for overachievement against KPIs
• Opportunity to qualify for the annual all-inclusive Elite Club Trip for the top 5 performers
• Opportunities to take part in familiarisation trips to build destination knowledge
• Paid supplier training days and development opportunities
• Private Health Care after probation passed - WPA
• Discounted gym membership at Nuffield Fitness & Wellbeing Gyms and Fitness First, Spabreaks.com and Your golf travel and more
• Flexible/remote/hybrid working to promote our culture of supporting work/life balance.
• Employee Assistance Programme which provides confidential information, advice, and support 24 hours a day.
• Access to free professional financial advice
• Enhanced family-friendly policies
• Long service awards
• Honest, transparent, and two-way communication via regular newsletters and regular virtual and in-person Town Halls
• Eye test costs covered and contribution towards glasses
• Life Insurance
• Additional annual leave days based on length of service
• Christmas saving scheme.
• Your birthday off every year
• 2 x ‘Do the Right Thing’ days (dedicated charity days)
• Access to Reward Gateway Employee discount platform that gives easy access to savings at hundreds of retailers
• Access to Smart Tech after passing probation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed