Sales Order Specialist - CONTRACTOR

LG Electronics•Troy, MI

15h

About The Position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Requirements

Associate’s degree or equivalent 1+ year experience in OEM supply chain.
1+ year experience in managing order and shipment processes through ERP systems, or in S&OP, Demand Planning, or Order Desk functions.
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) and experience of managing ERP systems or other logistic/inventory management systems.
Firm understanding of S&OP processes and principles.
Excellent written/verbal communication and interpersonal skills.
Strong organization and problem-solving skills with attention to details.
Ability to work both independently and as part of a team in a fast-paced work environment, supporting after-hour requests from various stakeholders located across different time zones to make on-time delivery.

Nice To Haves

Experience in manufacturing environments & OEM supply chain roles (S&OP, Demand Planning, Supply Planning)
Bilingual in both English & Korean or English & Spanish

Responsibilities

Receive, review, and process customer orders accurately and efficiently, and ensure orders follow company specifications and requirements.
Verify order details, including product specifications, quantities, and delivery dates.
Liaise with necessary teams (e.g. sales, production, logistics) to ensure orders are accurately submitted and fulfilled on time.
Detect, address, and resolve any order-related issues or discrepancies promptly.
Provide regular updates to customers and internal stakeholders on order status and any potential delays.
Assist in the preparation and execution of the S&OP process, including data collection and analysis.
Collaborate with the S&OP team to align supply and demand forecasts with actual orders.
Participate in S&OP meetings and contribute to discussions on inventory management, production planning, and demand forecasting.
Maintain accurate and up-to-date records of customer orders, inventory levels, and delivery schedules.
Generate and analyze reports to monitor order trends, identify potential issues, and support decision-making.
Other duties as assigned