Sales Order Processor

Radwell International•Willingboro Township, NJ

1d•Onsite

About The Position

The Sales Order Processor is a customer-facing, high‑productivity role responsible for managing customer orders end‑to‑end across multiple channels, including phone, email, web orders, customer portals, and online platforms. This position requires strong ownership, responsiveness, and sound judgment to ensure timely order completion, improved quote‑to‑order conversion, and an excellent customer experience. The Sales Order Processor serves as a core execution function within the North America commercial organization.

Requirements

Strong written and verbal customer communication skills
Ability to manage multiple priorities in a high‑volume, deadline‑driven environment
High attention to detail with strong organizational and follow‑through skills
Comfort working across phone, email, portals, and digital tools
Intermediate proficiency in Excel and business systems (P21, CRM, order management platforms)
Ownership mindset with accountability for outcomes
Strong problem‑solving skills and sound judgment
Ability to work independently while collaborating across teams
Adaptability and willingness to embrace role evolution, new tools, and process changes
High School Diploma or equivalent required

Nice To Haves

Associate’s or Bachelor’s degree preferred
Prior experience in inside sales, order management, customer service, or sales operations preferred
Experience in industrial distribution, MRO, or B2B environments is a plus

Responsibilities

Own and manage assigned customer orders from intake through completion, including follow‑up and resolution
Receive and process customer orders via phone, email, web orders, and customer portals
Validate order details including pricing, availability, delivery requirements, and terms
Identify and resolve order exceptions that require human intervention or judgment
Proactively engage customers to clarify requirements and move opportunities to completion
Support improved quote‑to‑order conversion through responsiveness, accuracy, and customer engagement
Collaborate with Inside Sales, Outside Sales, Corporate Accounts, and Customer Service teams as needed
Handle a high volume of inbound activity including emails, phone calls, and digital requests
Work efficiently across multiple systems including P21, Price Plus, CRM platforms, order management tools, and Excel‑based workflows
Maintain speed, accuracy, and compliance in a fast‑paced environment while meeting service level expectations
Identify recurring issues, bottlenecks, and opportunities for process improvement
Adhere to documented procedures, quality standards, and company policies
Support adoption of new tools, platforms, and AI‑enabled workflows as introduced
Perform other duties, tasks, or work as assigned