Order Processor

United Felts • Martinsville, VA

1d

About The Position

The Order Processor is responsible for the accurate and timely processing of customer orders from entry through shipment. This role serves as a key liaison between customers, operations, and accounting to ensure orders are executed with precision, urgency, and care. The position requires strong attention to detail, customer communication, and system proficiency.

Requirements

• 1–3 years of experience in order processing, customer service, logistics, or related operational support role required
• Experience working within NetSuite ERP or similar required
• Data entry and order management experience required
• Strong customer service mindset with the ability to manage high-volume interactions professionally and efficiently
• High level of accuracy and attention to detail in data entry and order processing
• Effective verbal and written communication skills
• Strong organizational and time management skills with the ability to manage multiple priorities
• Ability to collaborate cross-functionally with operations, shipping, sales, finance, and customers
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook
• Strong problem-solving skills and ability to adapt in a fast-paced environment
• Ability to learn and navigate ERP, inventory, and order management systems efficiently

Nice To Haves

• Bachelor’s degree in Supply Chain, Business, or related field preferred
• Experience in a manufacturing or industrial environment preferred

Responsibilities

• Enter, review, and validate customer orders in NetSuite ERP for accuracy, pricing, and completeness
• Obtain and maintain required customer bonding information and supporting documentation to ensure compliance with project and order requirements
• Process order changes, cancellations, and updates while ensuring proper documentation
• Maintain and update active order files, ensuring real-time visibility into order status
• Coordinate with operations, shipping, and procurement to ensure timely fulfillment
• Serve as a primary point of contact for customers regarding order status, delivery timelines, and product availability
• Respond to inbound inquiries and proactively communicate updates or issues
• Build strong customer relationships through responsive, professional service
• Prepare and process purchase orders and shipping documentation
• Ensure alignment between order entry and shipment execution
• Provide necessary order details to accounting to support accurate invoicing
• Utilize NetSuite to track inventory availability and order status
• Assist with inventory coordination for key customers and projects
• Process transfer orders to move material between locations
• Maintain inventory levels at remote locations
• Identify and escalate discrepancies in inventory, pricing, or order fulfillment
• Partner with sales, operations, and finance to resolve order-related issues
• Confirm customer credit status with finance when required
• Support continuous improvement efforts in order processing and fulfillment workflows

Benefits

• health, vision, and dental insurance
• 401K retirement plan
• income protection insurance
• off the job accident insurance
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level