Sales Order Processor

Navien Inc.•Irvine, CA

7d•Onsite

About The Position

We are looking for a dynamic, customer-focused professional to join our team and help develop long-term relationships with our customer accounts, wholesalers, sales representatives, and sales managers. In this role, you will play a critical part in promoting our full product portfolio, understanding unique customer needs, and guiding them through tailored solutions and product selections. The ideal candidate brings a high level of accuracy, efficiency, and professionalism to all aspects of sales order processing and customer support. You will be instrumental in delivering consistently exceptional customer experience, while also fostering collaboration within the department and building strong cross-functional partnerships. Success in this role requires excellent communication skills, a proactive approach to problem-solving, and a genuine commitment to teamwork and customer satisfaction.

Requirements

Great customer service skills
Stellar punctuality and attendance
Willingness to occasionally work OT and holidays(s) when needed
Support and help teammates as needed

Nice To Haves

SAP Sales Mgmt. experience
Effective, extraordinary, advanced customer service and communications skills, ability to prioritize, multitask, have great organizational and verbal and written communications skills.
Good conflict resolution, customer retention and satisfaction skills
Proficient in Microsoft Word, Excel, Outlook, and Internet searching
Interpersonal, ambition, strong work ethics, a willingness to learn and be self-motivated
Excellent listening, negotiation and telephone skills.
Friendly, passion to help others, Experience in delivering customer focused solutions based on customer needs
Ability to work in a fast-paced, team-based environment, with flexibility and ability to excel
FedEx and Freight logistic shipping.
Experience in quoting and creating bills of ladings, and commercial invoices
Excellent ten key by touch, and 65 WPM and numerical data entry skills

Responsibilities

Support Regional Account Managers with all processing tasks
Responsible for processing and confirming purchase orders from customers/wholesalers using our SAP system
Answer telephone calls; provide product information, pricing, part numbers, model numbers, and UPC and product description
Provide delivery, tracking, proof of deliveries, and order confirmations via email, telephone, fax or EDI
Respond to customer inquiries and provide a speedy and thorough resolution to customer issues and problems
Review and correct all part numbers and pricing on all purchase orders with attention to detail
Generate shipping labels or bill of lading(s) for each shipment and cross reference unit order parts
Communicate with freight carriers and compare rates per order from all carriers to determine optimal shipment pricing
Process and audit invoices, email invoices to customers.
File electronic invoices on the server (Sharepoint)
Efficiently file all orders including original purchase orders, packing slips, bills of lading(s), approvals, and any notes
Log all shortages, backorders, mis ships on SRA, sales returns approval log.
Investigate request to bring replacement or credit resolution
Provide the warehouse pack slip, bill of lading(s), commercial invoices, and shipping labels to ensure all orders ship in a timely manner
Work well with customers, internal and external sales team members
Research diligently order and/or return exceptions and provide necessary documents as requested
Maintain a relationship with freight carriers to ensure shipments are clear and delivered without incident
Educate customers on Returns, SRA and freight claim policies and procedures
Maintain best-in-class recordkeeping to provide up to date information on parts and product changes and revisions
Other duties as required

Benefits

PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
Employee-only premium covered at 100%
Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
11.5 Paid Holidays per calendar year
Paid Community Involvement Volunteer Day
401K Plan, 100% match on employee’s contribution, up to 5%
Employee discounts on Navien products
Discounted Tickets-hotels, amusement parks, sports events
On site EV Chargers
Life Style Spending Account: You choose-- gas, pet care, financial advisor, gym membership
Tech Stipend
Monday Lunches