Sales Order Coordinator - Kinetic

Uniti

21h

About The Position

The JEP Desk Agent is responsible for supporting daily field operations by serving as a central point of contact for technician communications and same-day installation activity. This role works closely with field technicians, customers, and internal partners to help ensure service commitments are met and a high-quality customer experience is delivered. The JEP Desk Agent must be able to manage multiple priorities simultaneously, navigate several systems efficiently, and respond effectively in a fast-paced environment.

Requirements

Strong verbal and written communication skills.
Ability to multitask and manage competing priorities in a fast-paced environment.
Strong organizational and problem-solving skills.
Ability to work collaboratively with field technicians, customers, and internal departments.
Proficiency in navigating multiple systems and applications simultaneously.
Commitment to delivering excellent customer service.

Responsibilities

Manage daily inbound and outbound communications with field technicians regarding installation activity, service updates, and operational support.
Assist in coordinating and supporting same-day installations to promote timely completion and service success.
Collaborate with technicians, customers, and internal teams to help ensure a seamless and positive customer experience.
Utilize multiple systems, including WINCARE, KSF, and DCRIS, to review, update, and manage work-related information.
Prioritize and multitask effectively while transitioning between technician support and customer communications.
Maintain accurate documentation and provide timely follow-up on service-related issues as needed.
Demonstrate professionalism, sound judgment, and strong customer service skills in all interactions.
Support departmental goals and daily operational needs assigned.