Sales Order Administrator & Collections Specialist

Nox Medical•Alpharetta, GA

13h

About The Position

The Sales Order Administrator & Collections Specialist is a valued member of the Nox Health team and contributes to achieving departmental and organizational goals through collaboration, accountability, and a commitment to excellence. This role partners across the organization to deliver impactful work while embracing innovation, continuous improvement, and a people-first approach.

Requirements

High School diploma or equivalent
2+ years experience in order processing, invoicing, customer service, & accounting support.
Proficient in Microsoft Office.
Excellent customer service, communication and collaboration skills.
Highly organized with strong attention to detail and accuracy.

Nice To Haves

Bachelors degree a plus.
Experience with Microsoft Dynamics CRM and Business Central preferred.

Responsibilities

Process incoming sales orders using Microsoft Dynamics CRM / Business Central ensuring accurate and timely fulfillment.
Validate customer information to confirm all technical, pricing, and purchase order requirements are met, and issue formal order acknowledgements.
Coordinate closely with logistics teams for accurate reporting of inventory availability.
Monitor order status, follow up on pending orders, and proactively communicate potential issues or delays to customers and Regional Sales Managers.
Address customer complaints, investigate customer invoice disputes, short-payments & pricing discrepancies.
Ensure all sales orders are accurately invoiced and sent to customers in a timely manner.
Perform outbound collection calls and emails for past-due invoices while maintaining a professional, customer-centric approach.
Review AR Aging Reports to identify delinquent accounts and send weekly payment reminders to overdue customers.
Reconcile cash received from bank to customer accounts.
Collaborate with Finance & Accounting team to evaluate and address delinquent accounts.