Order Management Administrator

Flex•Pflugerville, TX

10d•Onsite

About The Position

The Order Management Administrator is responsible for managing customer orders throughout the order lifecycle, ensuring accurate order entry, production planning, and on-time delivery. This role supports customers by processing new orders and order changes, communicating committed ship dates and order status updates, validating product configurations for manufacturability, and ensuring material and production capacity align with customer requirements. The Order Management Administrator works closely with production control, manufacturing, shipping, quality, and customer service teams to resolve scheduling conflicts, coordinate expedite requests, release work orders and shipping authorizations, and support the timely fulfillment of customer orders. Additionally, the role generates routine reports, responds to customer information requests, and assists in resolving customer quality incidents while maintaining established lead time, response time, and delivery performance goals.

Requirements

At least three years of customer order changes in a manufacturing/shipping and receiving environment
Ability to type, utilize telephones, computer applications such as work-processing, spreadsheet, presentation and database systems.
Good organizational, follow-up and interpersonal skills.
Good basic computer skills
HS diploma required

Nice To Haves

college degree preferred

Responsibilities

Manage customer orders throughout the order lifecycle, ensuring accurate order entry, production planning, and on-time delivery.
Process new orders and order changes, communicating committed ship dates and order status updates.
Validate product configurations for manufacturability.
Ensure material and production capacity align with customer requirements.
Resolve scheduling conflicts, coordinate expedite requests, and release work orders and shipping authorizations.
Support the timely fulfillment of customer orders.
Generate routine reports and respond to customer information requests.
Assist in resolving customer quality incidents while maintaining established lead time, response time, and delivery performance goals.
Manual order entry into production planning system.
Process customer order changes by entering customer requests into planning systems.
Communicate order status to customer including initial committed ship dates (CSD's) and follow up on interim order changes.
Release authorizations to shipping department to deliver product.
Validate order configurations for manufacturability per customer's product rule sets.
Validate material and capacity availability based on products ordered and in accordance with customer's requested ship dates.
Resolve low level scheduling conflicts such as material and capacity availability issues.
Coordinate and communicate order expedite requests to production control.
Run routine reports in support of customer information requests and internal reporting requirements.
Ensure work orders are released to manufacturing and authorizations for shipping are released in time to meet established goals for lead time, response time and committed ship dates.
Provide support to quality function in resolution of customer incidents.