Order Fulfillment Administrator

Aston Carter•San Jose, CA

1d•$24 - $28•Onsite

About The Position

This role is responsible for providing world-class customer service to both internal and external customers. The Order Fulfillment Administrator will process all orders from review and entry into Great Plains to PO receipt and shipping transaction in Oracle. This includes processing internal order requests, creating agreements, and managing demo equipment tracking. The administrator will act as a liaison between customers and internal resources to ensure timely order delivery, coordinating with Operations to expedite parts or materials as needed. They will also prepare shipping documentation, coordinate with freight forwarders, and serve as a point of contact for order-related inquiries and issues, such as out-of-box failures, complaints, and shipping discrepancies. Additionally, the role involves researching and updating customer records and installed base.

Requirements

Ability to utilize/develop tools, including database, spreadsheet(s), email, or any other means available, to effectively perform the required task(s).
Ability to professionally interact with internal and external customers, understand, handle, and escalate customer problems promptly.
Excellent follow-through skills, interpersonal skills, hardworking, a self-starter and problem solver.
Must have excellent attention to detail and accuracy.
Positive attitude, responsible, dependable, reliable, and dedicated.
Ability to calmly interact with angry customers.
Demonstrated excellence in organization and time management skills.
Able to perform multiple tasks efficiently.
Strong data entry, written, and verbal skills.
Ability to multitask and work in a fast-paced environment.
Must be able to work independently and in a team environment.
Must be Hazardous Material trained and hold a current certification for Lithium-Ion Batteries.

Nice To Haves

customer service oriented
customer relationship management
export specialist
customer service
administrative support
sales support
erp system
Oracle
order entry
data entry
order processing
microsoft office
sales
purchase order
clerical
administration
filing
sap
outlook
administrative assistance
customer support
order management
sales administration
detail
inventory
erp
order fulfillment
microsoft
email

Responsibilities

Provide a world-class level customer service experience to both internal and external customers.
Process all orders received from order review, order entry into Great Plains, to PO receipt and shipping transaction in Oracle.
Process internal order requests such as in-service, service order, service depot, evaluations, and demo orders.
Create evaluation and placement agreements.
Manage demo equipment tracking and logistics.
Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders.
Prepare documentation to ship orders domestically, including Dangerous Goods.
Send out delivery notifications to internal and external customers, as required.
Coordinate shipments with freight forwarders.
Act as a point of contact and engage the necessary resources needed to answer or resolve order-related inquiries and issues.
Research and update customer records and installed base as necessary.