Associate, Order Fulfillment

Holt Renfrew•Montreal, QC

4d•CA$17 - CA$24

About The Position

The Order Fulfillment Associate defines the luxury lifestyle shopping experience through building lasting relationships with our employees, customers, and partners by processing customer orders accurately and on time, which directly influences sales and the customer experience. Specific responsibilities include, but are not limited to: Process clienteling (VTC) and online orders accurately and on time by: Producing product pick lists multiple times per day as needed Ensuring that pending orders are fulfilled within 24 hours of receipt Entering shipping confirmations into the database in a timely manner Organizing the pick route based on volume and customer express orders Processing and updating orders in the appropriate systems Packing and preparing orders for shipment Ensure all customer orders are fully inspected before being packed for shipment, specifically to track the following: Shoes checked to avoid being mismatched Product checked for quality, newness, and damage Order labels matching the destination Update and maintain all systems by: Tracking order notifications on the portal and in apps Prioritizing and activating orders based on time sensitivity Packing, shipping, and confirming all orders in a timely manner Receiving and safely storing all orders as required Process customer returns sent back to the stores: Control, track, and log all in-store returns Review returned merchandise to ensure the following: Confirm that the customer order and returned product match the original order number Check for customer notes from the Customer Service Centre on file Confirm that all return dates comply with the policy Examine merchandise to ensure it is in saleable condition Process refunds to finalize the process Return saleable merchandise to the appropriate department Collaborate with cross-functional teams to achieve a superior order compliance rate Provide feedback to the system administrator on the overall program Resolve compliance issues in a timely manner Ensure that VTC / online order policies and procedures are followed Perform other assigned duties Track and log the management reporting system Maintain a high order processing rate Update cancelled item reports twice a week and notify sales advisors Maintain the filing system Order and restock packaging supplies as needed based on volume Ensure compliance with privacy, regulations, and cybersecurity measures.

Requirements

High school diploma
Highly detail-oriented personality
Computer and systems expertise (POS, IP, VTC, SAP, etc.)
Highly service-oriented attitude with exceptional organizational and follow-through skills
Excellent communication in French and English

Responsibilities

Process clienteling (VTC) and online orders accurately and on time
Produce product pick lists multiple times per day as needed
Ensure that pending orders are fulfilled within 24 hours of receipt
Enter shipping confirmations into the database in a timely manner
Organize the pick route based on volume and customer express orders
Process and update orders in the appropriate systems
Pack and prepare orders for shipment
Ensure all customer orders are fully inspected before being packed for shipment
Track shoes to avoid being mismatched
Check product for quality, newness, and damage
Ensure order labels match the destination
Update and maintain all systems
Track order notifications on the portal and in apps
Prioritize and activate orders based on time sensitivity
Pack, ship, and confirm all orders in a timely manner
Receive and safely store all orders as required
Process customer returns sent back to the stores
Control, track, and log all in-store returns
Review returned merchandise to ensure the customer order and returned product match the original order number
Check for customer notes from the Customer Service Centre on file
Confirm that all return dates comply with the policy
Examine merchandise to ensure it is in saleable condition
Process refunds to finalize the process
Return saleable merchandise to the appropriate department
Collaborate with cross-functional teams to achieve a superior order compliance rate
Provide feedback to the system administrator on the overall program
Resolve compliance issues in a timely manner
Ensure that VTC / online order policies and procedures are followed
Perform other assigned duties
Track and log the management reporting system
Maintain a high order processing rate
Update cancelled item reports twice a week and notify sales advisors
Maintain the filing system
Order and restock packaging supplies as needed based on volume
Ensure compliance with privacy, regulations, and cybersecurity measures