Sales Ops Support - Analyst
About The Position
As a Sales Operations Analyst, you will be responsible for helping deliver complete and comprehensive results for a wide range of issues to support Sales enablement and ensure consistent operation. The Sales Operations Analyst will also support cases as they pertain to Salesforce and other business tools including iTools and eTools to support the business needs of our Clients, Sales, and Account Managers, including call management responsibilities as needed. As part of the Sales Operations and Enablement Team, you will act as a liaison between technology teams and business partners while managing development requests and delivering high quality service to internal and external customers. You will also be responsible for educating and training Account Managers on use of Salesforce and its functionality.
Requirements
- 2+ years of experience in healthcare operations, help desk operations or systems development
- 2+ years of experience in data analysis, research and testing
- Experience with Salesforce or similar CRM tool and MicroStrategy or similar business intelligence tool
- High School Diploma or GED required
Nice To Haves
- Previous help desk, MicroStrategy and PBM experience
- Experience working with a variety of audiences, such as IT developers, technical staff, sales, and account management
- Strong written and oral communication skills
- Ability to demonstrate superior interpersonal, communication, customer relations, trouble shooting, analytics and priority management skills
- Ability to work independently
- Ability to prioritize and handle multiple tasks on a daily basis
- Strong problem solving skills
- Bachelor's Degree preferred
Responsibilities
- Support Sales enablement and ensure consistent operation.
- Support cases pertaining to Salesforce and other business tools including iTools and eTools.
- Support the business needs of Clients, Sales, and Account Managers.
- Perform call management responsibilities as needed.
- Act as a liaison between technology teams and business partners.
- Manage development requests.
- Deliver high-quality service to internal and external customers.
- Educate and train Account Managers on the use of Salesforce and its functionality.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- CVS Health bonus
- Commission
- Short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
