Application Support Analyst - Build Ops

Crete United • Charlotte, NC

1d

About The Position

This role serves as the central point of accountability for the BuildOps platform across all Operating Companies (opcos). The Application Support Analyst will establish governance for platform requests, issues, enhancements, and priorities, ensuring enterprise-wide standards for system usage, configuration, and process design. The position drives consistency in how Operating Companies utilize BuildOps for various workflows, aiming to reduce fragmentation and align teams on common terminology. This role acts as a strategic liaison between various stakeholders, including portfolio leadership, operating-company leaders, service teams, accounting, implementation resources, and the BuildOps vendor. A key responsibility is owning the backlog of enhancements and defects, partnering with BuildOps to influence their product roadmap. The role also supports new Operating Company launches, acquisitions, and provides leadership in implementation, including playbook development. Furthermore, the analyst will own the enterprise reporting strategy for BuildOps, ensuring leadership has visibility into performance, and will validate data accuracy. Change management, including assessing process changes, documenting workflows, and coordinating training, is crucial. The role also involves technical coordination with IT, data, and integration teams for migrations and system dependencies.

Requirements

• 5+ years in business systems, field service operations, implementation, process improvement, or enterprise applications ownership.
• Proven experience owning or administering an operational platform across multiple business units, regions, or subsidiaries.
• Strong understanding of service operations, dispatch, work orders, purchasing, inventory, projects, agreements, and accounting-adjacent workflows.
• Demonstrated experience leading cross-functional initiatives, gathering requirements, mapping processes, and managing diverse stakeholders.

Nice To Haves

• Prior BuildOps experience as an administrator, super user, implementation lead, or enterprise owner.
• Experience working within a private equity environment or a multi-opco roll-up model.
• Deep familiarity with field service, construction, mechanical/HVAC, commercial service, or trades businesses.
• Familiarity with ERP/accounting integrations, data migration, and advanced reporting tools.

Responsibilities

• Serve as the single accountable owner for the BuildOps platform across all Operating Companies (opcos).
• Establish clear governance for how requests, issues, enhancements, and priorities are submitted, reviewed, approved, and communicated.
• Define and maintain enterprise-wide standards for system usage, configuration, and process design.
• Drive consistency in how Operating Companies utilize BuildOps for service, purchasing, inventory, projects, reporting, and accounting-related workflows.
• Identify where operating-company-specific practices should be preserved versus where standard enterprise workflows should be enforced.
• Act as the primary bridge between portfolio leadership, operating-company leaders, dispatch/service teams, accounting, implementation resources, and the BuildOps vendor.
• Translate complex business needs into clear requirements, use cases, and action plans while managing stakeholder expectations.
• Own the intake, documentation, prioritization, and follow-through of enhancement requests, defects, and workflow improvements.
• Partner directly with BuildOps to evaluate platform capabilities, influence their broader product roadmap, and sequence future releases.
• Support new Operating Company launches, acquisitions, tenant setups, and post-go-live stabilization.
• Participate in discovery, solution design, user acceptance testing (UAT), and create repeatable implementation templates, golden processes, and launch checklists.
• Own and coordinate the enterprise reporting strategy for BuildOps to ensure leadership has reliable, real-time visibility into operational and financial performance.
• Validate that dashboards, reports, and source data align strictly with business definitions and intended use cases.
• Assess process changes for operational impact, document future-state workflows, and coordinate the training and communication required to reinforce new feature adoption.
• Partner with accounting, IT, data, and integration teams on data migrations, system dependencies, ERP handoffs, and known platform workarounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed