Ops Support Coordinator

Employbridge • ,

4d

About The Position

This role is responsible for assisting Drivers and Clients with their support needs after hours. This position fills orders, dispatches and assists Drivers with completing applications. The goal of this role is to provide excellent customer services to Drivers, Clients and internal staff by ensuring the pre and post hire transition runs efficiently.

Requirements

• Staffing experience or transportation/dispatch background
• Must be self-starter (required minimal supervision), very organized and detail oriented
• Must have the ability and the flexibility to identify and respond to changes in priorities
• Oral and written communications are clear, concise, organized, and professional
• Must be a proficient communicator and listener

Responsibilities

• Develop relationships with drivers to understand availability and preferences
• Effectively partner with drivers, clients and internal staff
• Provide timely and excellent customer service to drivers and clients
• Handle scheduling needs of clients
• Assist in completing Verifications of Employments
• Complete Orientation calls with drivers to ensure they are prepared for their first day
• Maintains updates and uploads documents to CRM
• Must be able to multi-task and effectively manage time
• Develop relationships with drivers, clients, and internal staff
• Learn, understand, and follow policies and regulations
• Required to complete job files for drivers based on DOT regulations
• Handle incoming telephone calls and inquiries

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed