Ops Support- OKC

Loomis•Oklahoma City, OK

2d•Onsite

About The Position

The Ops Support role is responsible for communicating and working with various departments including Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues related to ATM balancing, ATM shortages, Stamp balancing, Stamp shortages, EJ retrieval process, claims investigation, vault shortages, E-cash compliance, and CMS out of balances. This role will also be responsible for the proper reporting and administration of ICOM functions within the branch. Additionally, the position requires safety compliance, including JJ Safety Forklift Trainer Training, New Hire for LTC, Driver Aware, DPAS, and Road testing.

Requirements

High school graduate or equivalent.
2 years of relevant work experience.
Ability to work well individually as well as being a team player with a positive attitude.
Ability to identify and maintain confidential matters in all aspects of the business.
Courteous and professional communications skills demonstrate good work ethics in a professional manner to fellow employees and customers.
Ability to follow verbal and written instructions.
Computer experience a must, proficient use of MS Office to include Excel.
Ability to use office equipment not limited to computer, fax and copy machine.
Strong data entry skills.
Accuracy and speed sufficient to meet the company policy for debriefing.
Unrestricted wrist, hand and finger dexterity.
Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs), sit, push and pull.

Nice To Haves

JJ Safety Forklift Trainer Training
Driver Aware
DPAS
Road testing

Responsibilities

Utilize spreadsheets provided by management and customer to reconcile reports.
Utilize CMS/Vault/Sofi paperwork to reconcile outages.
Work directly with CMS Supervisor and Operations to minimize branch and area exposure to outages.
Communicate and work directly with route personnel on ATM balancing.
Work effectively with departmental employees to resolve and reconcile outages.
Manage ICOM process and backup as necessary.
Handle incoming customer calls concerning balancing issues, outages, ICOM reporting, E-cash compliance, vault audits (coin and currency), and other branches issues.
Understand basic functions of Sofi to enable research of CIT items etc.
Utilize Glory to investigate claims, customer inquiries, and processing procedures.
Demonstrate full understanding of ICOM and its implications on balancing processes and timely reporting.
Perform any other duties or special projects as deemed necessary by Management Staff.