Commercial Ops Coordinator

The Talent Team at Perimeter Aviation•Winnipeg, MB

2d•Onsite

About The Position

Reporting to the YWG Base Manager, the Commercial Operations Coordinator is responsible for processing flight manifest changes and communicating these changes to all passengers and relevant stakeholders. The Commercial Operations Coordinator holds as a priority the well-being and satisfaction of Perimeter Aviation external customers and will activate plans to ensure that customers are looked after in the event of service disruptions or delays.

Requirements

High school diploma or General Education Degree (GED) equivalent
Two to five years experience with an Airline Reservation Software System (Amelia preferred)
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations

Nice To Haves

Indigenous and Cultural Awareness Training considered an asset

Responsibilities

Communicate with each Northern Station throughout the day to monitor the passenger loads network wide and share this information effectively with Ops and the Duty Manager
Represent the Customer Service Division during the decision-making process in the SOCC regarding: Delay flights to accommodate late check-in passengers, Dispatch extra flight to accommodate passengers (northbound or southbound), Cancel flights due to operational reasons, Reroute flights, Adjust seat capacity on flights, Any other operational decision that may impact customer satisfaction
Update the notes in Amelia for each one of the flights during the scheduled workday. Information must be updated on a regular interval (15 minutes) on all flights that may be experiencing delays, rerouting, extra stops or any other unscheduled event
Send passengers updated flight information via email/text for flight delays longer than 30 minutes
Send passengers updated flight information via email/text for flight cancellations
Send email notification to Health Canada MB and ON with flight cancellation information
Ensure that interline passengers make connecting flights; if passengers miss connecting flights, make arrangements with passengers and/or carriers to ensure that the passenger makes final destination
Communicate with sister company/interline when capacity needs to be decreased or increased
Communicate with sister company/interline when delays are present and passengers may miss connection
Collect and share all applicable information generated in SOCC (System Operation Control Centre) with the appropriate Northern Station staff; ensure the information is transmitted clearly and promptly
Coordinate, monitor and authorize compensation and meals for passengers throughout the entire system when needed and according to company guidelines
Identify passenger requirements, create flight blocks based on future forecasted loads, i.e. routes that need more/less capacity to maximize customer service and efficiency
Monitor and assess passenger loads and organize aircraft requirements to maximize customer service and efficiency
Assign aircraft to flight blocks and maximize aircraft utilization to avoid standby instances in cooperation with the Duty Manager
Consult with SOCC and Duty Manager to determine equipment suitability based on airport conditions
Process side trip requests. Coordinate with Duty Manager side trips following company guidelines. Arrange and communicate the ticketing process with applicable Northern Stations staff and with the customer
Monitor Amelia reservation system for double bookings; cancel any double bookings as per company guidelines
Assist with creating flight blocks for passengers due to cancelled flights, ensuring prompt response to cancellations to minimize customer inconvenience
Monitor the OPS Board, consulting and communicating with all departments to ensure that operations run smoothly and efficiently
Demonstrate positive and respectful teamwork by providing ongoing support and assistance to the overall System Operations Control Centre, understanding how your performance may affect the Operations Department
Demonstrate positive and friendly customer service
Demonstrate a cooperative attitude while working on all job tasks and provide assistance to others
Actively participate in the Company’s Safety Management System
Perform additional duties as assigned