Ops Coordinator

Zipline•Houston, TX

9d•Onsite

About The Position

The Zipline Operations team is looking for a Ranger Support coordinator to lead and scale our field support operations across the Houston metro area. In this role, you will manage a growing team of Field Support Technicians responsible for maintaining and supporting our Zipping Points—partner pickup locations where goods are loaded into Zipline aircraft and delivered to customers in minutes. You are a motivated and experienced leader who thrives in fast-paced, dynamic environments and is excited to roll up your sleeves. You will be responsible for ensuring our Zipping Points operate safely, reliably, and efficiently, while delivering a world-class experience to our partners and customers. This role combines hands-on field leadership with operational ownership, team development, and continuous improvement. This is an onsite role. Candidates must reside in the greater PHX area and be willing to travel throughout the metroplex as needed.

Requirements

You’re a self-motivated, hands-on leader with a strong sense of ownership and accountability.
2+ years of experience in field operations, service, maintenance, logistics, or a related technical environment.
Prior experience managing or leading teams, with a track record of coaching and developing high-performing individuals.
Strong technical or mechanical aptitude, with the ability to understand and support field-based systems and equipment.
Comfort operating in a fast-changing environment and making real-time decisions in the field.
Excellent communication and interpersonal skills, with a strong customer-first mindset.
Ability to travel frequently across the PHX area and spend significant time in the field alongside your team.
Ability to lift up to 50 lbs (with or without accommodations).
Must have a valid driver’s license and clean driving record.
Must successfully pass a background check, drug test, and E-Verification.

Responsibilities

Lead a high-performing team of Field Support Technicians across multiple regions.
Set your team up for success by fostering a culture of safety, accountability, and operational excellence.
Own the day-to-day field support operations across your assigned Zipping Points, ensuring all sites are maintained to Zipline’s standards for readiness, reliability, and performance.
Manage team scheduling and staffing to ensure consistent coverage across all locations, balancing labor needs with operational demands.
Coach, train, and develop your team to improve technical capability, operational execution, and customer interaction.
Provide ongoing feedback and performance management.
Partner cross-functionally with Flight Operations, Customer Operations, and other internal teams to ensure seamless execution and rapid issue resolution.
Ensure all Zipping Points maintain high standards of cleanliness, organization, and functionality, and that preventative maintenance and inspections are completed consistently.
Monitor high-level performance metrics and service levels, identifying trends, gaps, and opportunities to improve field operations.
Act as an escalation point for operational or technical issues in the field, supporting your team in troubleshooting and driving resolution when needed.
Use data and field insights to identify inefficiencies and implement process improvements that enhance site performance, technician productivity, and partner experience.
Maintain strong relationships with on-site partners, representing Zipline with professionalism and a customer-first mindset.