Field Ops Coordinator

Zipline • Fort Worth, TX

7d • Onsite

About The Position

Zipline's Zipping Points are partner pickup locations where goods are loaded into Zipline aircraft and delivered to customers in minutes. As Field Ops Coordinator, you will lead field support across the Phoenix metro area, ensuring sites are safe, staffed, maintained, and ready for daily operations. You will manage Field Support Technicians and own the decisions that improve site readiness, preventive-maintenance completion, service reliability, technician productivity, and partner experience. This is hands-on field leadership, working closely with Flight Operations, Customer Operations, and on-site partners in a changing operating environment.

Requirements

• 2+ years of experience in field operations, service, maintenance, logistics, or a related technical environment.
• Experience leading or managing teams, including coaching, feedback, and performance management.
• Technical or mechanical aptitude to understand and support field-based systems, equipment, inspections, and maintenance work.
• Sound judgment and comfort making real-time decisions in a fast-changing field environment.
• Clear communication skills and a customer-first approach when working with technicians, internal teams, and on-site partners.
• Ability to work onsite, reside in the greater Phoenix area, and travel frequently throughout the metro area.
• Ability to lift up to 50 lbs, a valid driver’s license, and a clean driving record.

Responsibilities

• Lead, coach, and develop Field Support Technicians across Phoenix-area Zipping Points, setting clear expectations for safety, technical execution, accountability, and partner interactions.
• Own daily site readiness, including equipment functionality, required inspections, preventive maintenance, cleanliness, organization, and adherence to Zipline operating standards.
• Build schedules and staffing plans that maintain consistent site coverage while balancing labor needs with changing operational demand.
• Troubleshoot field operational and technical issues, make real-time decisions, and coordinate clear handoffs with Flight Operations, Customer Operations, and internal teams.
• Track service levels and field performance data to identify reliability gaps, maintenance risks, and opportunities to improve site performance.
• Implement process improvements that increase preventive-maintenance completion, technician productivity, service reliability, and the experience of on-site partners.
• Maintain relationships with site partners, gather feedback, and resolve issues affecting daily site operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed