Sales Ops Sr Coordinator

PepsiCo•Winston-Salem, NC

2d•Onsite

About The Position

This customer-facing role is responsible for advancing Voice of the Customer (VoC) initiatives that fuel growth, strengthen loyalty, and elevate the overall customer experience. Serving as a critical liaison between field sales teams, PepsiCo Direct (PD), and our customers, this position drives volume, revenue, and margin growth by capturing insights, addressing friction points, and executing initiatives that deliver seamless, best-in-class experiences. Key responsibilities include collecting and processing new customer forms, activating customers within PepsiCo’s internal loyalty and revenue platforms, and ensuring a consistent, high-quality Away From Home (AFH) customer experience. The role collaborates closely with Customer Teams, Client Experience, Finance, and Go to Market (GTM) to ensure alignment and flawless execution across all touchpoints.

Requirements

High School diploma required with minimum of 2 years of experience in Foodservice Sales Support preferred
Ability to take initiative and follow-up independently
Strong written and verbal communication skills
Proficient in Microsoft Outlook, Excel and PowerPoint
Ability to manage and influence process change
Ability to manage multiple priorities, deadlines and make independent decisions based on data & feedback
Confidently make independent decisions keeping both customer satisfaction, field efficiencies and financial strategies in mind
Project management and prioritization skills required

Nice To Haves

Bachelor's Degree preferred
Experience in PepsiCo systems – Siebel, Xcelerate/Savvy, Masterfiles, Cockpit & reporting systems preferred
Understanding of GTM pricing strategies and processes preferred
Cross-Functional partnerships with National & Division Organizations preferred

Responsibilities

Capture, analyze, and synthesize customer feedback and insights to identify pain points, opportunities, and trends that influence experience and loyalty.
Serve as a trusted point of contact for customers, ensuring issues are resolved quickly while proactively building long-term relationships.
Partner with sales and marketing to implement programs that support volume and revenue growth, including campaign execution and pull-through initiatives.
Support end-to-end execution of customer journeys, ensuring friction-less service and consistent communication.
Partner with Sales, Marketing, Finance, and Operations teams to align strategies and deliver customer-first solutions.
Monitor KPIs related to customer sentiment, loyalty, and growth; provide insights and recommendations to leadership.