Sales Operations Support Lead
About The Position
Infinite Electronics powers a global portfolio of specialized connectivity companies delivering reliable engineered solutions worldwide. Built as a unified platform for speed, scale and reliability, the company combines shared infrastructure, best-in-class logistics and deep engineering expertise to support mission-critical connectivity needs. Through scalable global operations and rapid development capabilities, Infinite helps customers accelerate innovation and bring new ideas to market. We are seeking a detail-driven Sales Ops Support Lead to own sales operations systems, processes, and data integrity. In this role, you will manage ERP enhancements, drive process standardization, and ensure accurate customer, pricing, and salesperson data. If you thrive on process optimization, automation, and cross-functional collaboration, this is an opportunity to shape how Infinite Electronics maintains a stable, scalable, and efficient sales operations infrastructure.
Requirements
- Bachelor’s degree in Business, Operations, Information Systems, or a related field, or equivalent experience.
- 5+ years in sales operations, ERP/EDI management, process improvement, or operational analytics, ideally in a fast-paced, technology-driven environment.
- Proven ability to manage ERP enhancements, system requests, and issue resolution.
- Experience establishing SOPs, work instructions, audit frameworks, and data governance for customer, pricing, and salesperson records.
- Skilled in driving automation initiatives, change management, and process standardization.
- Strong analytical, written, and verbal communication skills, translating operational data into actionable recommendations.
- Highly organized, detail-oriented, and able to manage multiple priorities and projects.
- Collaborative, partnering effectively with IT, Operations, Sales, and leadership teams.
- Proficient with ERP, CRM, BI, dashboarding, and reporting tools.
- Data-driven and metrics-oriented, maintaining accuracy, compliance, and operational excellence.
- Accountable, reliable, and detail-oriented with strong follow-through.
- Highly organized, able to manage multiple priorities in a fast-paced environment.
- Analytical and data-driven, translating insights into actionable operational improvements.
- Clear and effective communicator with leadership and cross-functional teams.
- Proactive, solution-oriented, and takes ownership of initiatives from start to finish.
- Collaborative, building strong relationships across IT, Operations, Sales, and leadership.
- Adaptable and resilient, thriving in dynamic, innovation-focused environments.
Responsibilities
- Define priorities and use cases for ERP enhancements, system requests, and issue management to align with business objectives.
- Establish ownership and documentation standards for SOPs and work instructions, ensuring processes are consistent, accurate, and easily accessible.
- Build and maintain an audit framework to monitor process compliance, data integrity, and operational standards across the organization.
- Support and drive the automation roadmap and change management standards to improve efficiency and scalability in sales operations.
- Enforce data governance policies for customer records, pricing files, and salesperson codes to maintain accuracy and compliance.
- Standardize EDI onboarding and transaction processes to ensure consistent and efficient execution.
- Partner with leadership to govern ERP enhancements, requests, and issue resolution, collaborating with IT and Operations on system and process improvements.
- Maintain, update, and own SOPs, work instructions, and process documentation to support continuous improvement and knowledge sharing.
- Lead EDI onboarding and support ongoing transaction operations to ensure smooth and reliable workflows.
- Conduct regular audits and compliance checks to identify gaps, risks, and opportunities for process optimization.
- Partner with cross-functional teams to implement automation initiatives, maintain operational stability, and drive standardization across the organization.
- Monitor dashboards, performance trends, and operational metrics to proactively address issues and ensure data integrity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
