Operations Support Lead II

Bank of America•Fort Worth, TX

About The Position

At Bank of America, the Operations Support Lead II supports the business in meeting operational goals by performing a wide array of functions and helping managers ensure employee readiness. The role creates and automates business reporting, administers bank or line-of-business programs, policies, and procedures, remediates complex system issues, and provisions employees with tools needed to assist clients. It requires strong operations knowledge and attention to detail, and works with team and site leaders, on-site support, platform managers, and change managers. This role provides line-of-business and team support to multiple executives and their site leaders. Responsibilities include provisioning employee equipment and system access, resolving system issues, producing reporting and analysis to identify risks and trends, and updating processes and procedures as business needs change. The role also supports expense management, site operations, records retention, access management, equipment provisioning, and controls, partnering with leaders and stakeholders to improve operational effectiveness and ensure quality outcomes and timely business activities. Bank of America describes its workplace approach as an in-office culture supporting collaboration, engagement, and career development, with flexibility based on role-specific responsibilities and business needs. Internal employees currently working from home may apply, but selected candidates may be required to work onsite in accordance with the workplace excellence policy.

Requirements

Demonstrated experience providing administrative support, with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Working knowledge of Concur, travel, and GEPSmart.
Employee-focused and dedicated to employee engagement.
Self-motivated and a role model of Bank of America's Values.
Customer-centric approach to problem resolution.
Ability to work well in a team environment and independently.
Strong ownership skills.
Strong, positive work ethic and adherence to Bank of America's Core Values.
Flexibility and ability to adapt quickly to change.
Ability to multitask and meet specific performance goals.
Proficiency in Microsoft Office tools, including Microsoft 365, PowerPoint, Excel, and Word.
Excellent written and oral communication skills.
Strong collaboration and partnering skills, including the ability to work across functions and partner.

Nice To Haves

Complex calendar management.
Meeting coordination and logistics.
Travel planning and expense management.
Event planning and execution.
Document preparation and presentation creation.
Records management and organization.
Budget tracking and invoice processing.
Executive presence and professionalism.
Ability to manage competing priorities.
Anticipating needs and proactive problem-solving.
Managing confidential and sensitive information.
Decision-making and sound judgment.
Executive correspondence and communications.

Responsibilities

Provide employees with tools needed to assist clients, including equipment, system access, and skilling.
Remediate system issues.
Perform reporting and analysis to identify risks and trends.
Assist with process and procedure updates in line with business changes.
Manage expenses through device recovery, equipment management, and virtual assistant reinforcement.
Partner with operations leaders on site support, including desk assignments, move assistance, desk audits, and equipment provisioning.
Execute records retention.
Provide operational support for multiple executive leaders to ensure quality outcomes and timely business activities.
Assist with processes, procedures, and controls.
Partner with business leaders and stakeholders to strengthen controls and improve operational effectiveness.
Manage operational support activities, including access management, equipment provisioning, and records retention.
Provide line-of-business and team support to multiple executives and their site leaders.