Sales Operations Supervisor
About The Position
At IPS Packaging & Automation, we’ve been transforming the packaging industry for 50 years, delivering innovative, cutting-edge solutions that help businesses of all sizes move forward. From our humble beginnings in 1976 with a single warehouse in Greenville, SC, we have grown into a nationwide operation with more than 17 locations and a continued commitment to expanding our footprint. Our success comes from our deep industry expertise and problem-solving mindset. We design cost-effective, high-performing packaging solutions that protect every product our customers ship. Beyond offering a full range of packaging supplies, we provide value-added services including custom design, engineering, automation, equipment sales, and ongoing support. As a proud 2nd-generation, veteran-owned company and a recipient of the 2025 Gold HIRE Vets Medallion Award, we care deeply for our teammates and the communities we serve. IPS fosters a dynamic, performance-driven environment where careers can thrive. Whether you are a customer or a candidate, we believe in growing together. If you are ambitious, highly organized, and known for your attention to detail, we invite you to join our growing team!
Requirements
- High initiative and eagerness to continuously improve existing processes
- Strong interpersonal, time management, and communication skills
- Proven ability to resolve issues quickly and professionally while maintaining strong relationships with customers and internal teams
- Analytical skills using data from different sources to support decision-making and identify opportunities for improvement
- Ability to lead and develop others while working collaboratively to achieve shared goals
- Dependable, adaptable, and detail-oriented, with the ability to manage multiple priorities effectively
- A proactive, solutions-oriented mindset and a commitment to delivering results
Nice To Haves
- Bachelor’s Degree
- 7 or more years of work experience in a similar role
- PC proficient in Windows-based programs and the internet
- Strong expertise with PowerPoint and Excel
- Familiarity with Power BI or other reporting tools is a plus
Responsibilities
- Prepare sales reports to discover insights, identify areas for improvement, and support customer presentations.
- Coordinate internal resources to manage onboarding of new business and transitions with customers.
- Assist National Account Managers, Coordinators, and Liaisons with problem resolution and issues that negatively impact customer service levels.
- Build a close working relationship with other IPS departments to ensure effective communication and successful execution of joint initiatives.
- Track progress against customer agreements, including productivity improvement and cost-savings commitments.
- Partner with the Procurement team to identify cost-saving opportunities and implement them successfully without impacting customers.
- Work with the Division Manager to build a support team and systems that enable the continued growth of the National Account business at IPS.
- Lead or assist with project management initiatives as assigned.
Benefits
- Competitive pay
- Paid holidays, vacation, and PTO
- Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage, and an Employee Assistance Program (EAP)
- 401(k) with company contributions
- Modern campus perks include an onsite gym, pickleball court, monthly food trucks, and an on-site ice cream machine!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
